Tamara Donnelly
Cameron,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
Work History
Administrative Assistant/Sales Agent
Showcase Restoration
11.2024 - 07.2025
- Liaised between clients and vendors and maintained effective lines of communication.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Receptionist/Property Manager's Assistant
Boxwell Real Estate
11.2022 - 03.2023
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected rent/HOA payments, processed transactions and updated relevant records.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Administrative Assistant
Showcase Restoration
10.2013 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
Assistant Property Manager
Pinewood and Westgate Apartments
09.2005 - 04.2009
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Access Coordinator
Cape Fear Valley Medical Center
05.1997 - 11.2000
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
Secretary
Goldsboro Orthopaedic Associates
05.1992 - 08.1997
- Scheduled appointments and conducted follow-up calls to clients.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Maintained current and accurate medical records for patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Education
Associate of Science - Medical Office Technology
06-1992
Skills
- Database entry
- Typing proficiency
- Multi-line phone proficiency
- Highly organized
- Patient scheduling
- Strong problem solver
- Verbal communication
- Records management systems
Timeline
Administrative Assistant/Sales Agent - Showcase Restoration
11.2024 - 07.2025
Receptionist/Property Manager's Assistant - Boxwell Real Estate
11.2022 - 03.2023
Administrative Assistant - Showcase Restoration
10.2013 - 10.2022
Assistant Property Manager - Pinewood and Westgate Apartments
09.2005 - 04.2009
Access Coordinator - Cape Fear Valley Medical Center
05.1997 - 11.2000
Secretary - Goldsboro Orthopaedic Associates
05.1992 - 08.1997
Johnston Community College - Associate of Science, Medical Office Technology