Tamara Dowl
Houston,TX
Overview
8
8
years of professional experience
Work History
Property Manager
Atlantic Pacific Companies
05.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Trained and motivated leasing staff during bi-monthly trainings.
- Decreased operating costs 23% by implementing cost control procedures.
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Community Manager
New Hope Housing
01.2017 - 05.2019
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Managed community within established cost constraints.
- Effectively managed team of 17 maintenance and activities personnel.
- Resolved tenant issues quickly and increased tenant retention by98%.
- Oversaw 5-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Supervised facilities and services for Homeless-resident LIHTC community.
- Aided upper-level leaders by completing 6month budgets and 12 month reports for executive action planning.
Assistant Property Manager
Pinnacle Property Management
01.2015 - 01.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Bachelor of Science - Nursing
University of California - Los Angeles
Los Angeles, CA05.1993
Skills
- Multi-Family Property Management
- Fair Housing Mandates
- Building Operations
- MRI Accounting Software
- Property Tours
- Tenant and Eviction Laws
- Affordable Housing Programs Knowledge
- New Construction
- City and County Regulations
- Property Management Software Understanding
- Commercial Property
- Material Inventory
- Unit Vacancies
- Financial Budgeting and Reporting
Timeline
Property Manager
Atlantic Pacific Companies
05.2019 - Current
Community Manager
New Hope Housing
01.2017 - 05.2019
Assistant Property Manager
Pinnacle Property Management
01.2015 - 01.2017
Bachelor of Science - Nursing
University of California - Los Angeles
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