Tamara Duncan
Nampa,ID
Summary
Dynamic professional with a proven track record at Central Rent 2 Own, excelling in customer service and delivery efficiency. Skilled in GPS navigation and time management, I consistently improved client satisfaction and retention through proactive communication and personalized service, ensuring timely and accurate deliveries while maintaining a positive attitude in fast-paced environments.
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
4
4
years of professional experience
Work History
Delivery Driver/Account Manager
Central Rent 2 Own
07.2022 - 04.2025
- Delivered furniture, appliances and electronics to customer homes and installed when necessary.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Cleaner
Magic Maids 208
11.2021 - 07.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
Packer
Amazon
08.2021 - 11.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Licensed Insurance Producer
Teleperformance USA
03.2021 - 07.2021
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Managed a diverse client portfolio, ensuring timely follow-ups and addressing any concerns or inquiries promptly.
- Conducted thorough risk assessments for clients to determine appropriate coverage levels and minimize potential liabilities.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
- Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
Education
High School Diploma -
Caldwell High School
Caldwell, ID01-2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Loading and unloading
- GPS and route planning
- Heavy lifting
- Order picking and processing
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
Timeline
Delivery Driver/Account Manager
Central Rent 2 Own
07.2022 - 04.2025
Cleaner
Magic Maids 208
11.2021 - 07.2022
Packer
Amazon
08.2021 - 11.2021
Licensed Insurance Producer
Teleperformance USA
03.2021 - 07.2021
High School Diploma -
Caldwell High School
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