Tamara Escobar
Jersey City,NJ
Summary
Dynamic Intake Coordinator with proven expertise at PERC Shelter, excelling in appointment scheduling and insurance verification. Adept at fostering community relationships and enhancing client support services. Recognized for effective communication and problem-solving skills, streamlining processes to significantly reduce wait times and improve service delivery.
Overview
25
25
years of professional experience
Work History
Intake Coordinator
PERC Shelter
06.2023 - 02.2025
- Coordinated intake processes for new clients, ensuring accurate documentation and timely service delivery.
- Assisted in developing relationships with community resources to enhance client support services.
- Managed scheduling of client appointments, optimizing workflow and reducing wait times for services.
- Conducted initial assessments of clients' needs, providing tailored referrals to appropriate programs.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Prepared meals such as breakfast and dinner.
Customer Service Representative
New England Motor Freight
05.2012 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing, ensuring timely fulfillment and accuracy of shipments.
- Collaborated with logistics teams to address delivery issues and improve service efficiency.
- Trained new staff on customer service protocols and system navigation.
- Helping customers with import and export freight.
- Locating lost freight, opening and closing OS&D.
Customer Service Representative
J.A.F United States Postal Service
06.2000 - 06.2011
- Conferred with customers by telephone to provide information and to obtain details about complaints.
- Kept records of customers interactions and transactions, recording details of inquiries, and comments as well as actions taken.
- Resolved customers service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
- Checked to ensure that appropriate changes were made to resolve customers problems.
- Referred unresolved customers grievances to designated departments for further investigation.
- Solicited sales of new or additional services or products.
Education
High School Diploma -
Franklin K. Lane High School
Brooklyn, NY06-1993
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Cashiering
- Marketing Sales
- Communcation
Timeline
Intake Coordinator
PERC Shelter
06.2023 - 02.2025
Customer Service Representative
New England Motor Freight
05.2012 - 03.2020
Customer Service Representative
J.A.F United States Postal Service
06.2000 - 06.2011
High School Diploma -
Franklin K. Lane High School