TAMARA ESTEP
Brookshire,TX
Summary
Experienced office manager with over 21 years of experience . Excellent reputation for resolving problems and improving customer satisfaction; while also being an asset with 23 years of experience in all invoicing, collections, AP/AR.Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Platinum Onan/Parts Manager/Business Office Manager
GET-U-Goin RV
Brookshire, United States
08.2018 - Current
- Sales/Dealer increasing sales and repairs by 45%
- Order parts, correspond with customers on pricing, availability, and lead time
- Schedule time line of when all units are to be brought into shop, and call customer with time frame
- Prepare insurance bids for insurance companies, and customers
- Payroll, Bank reconciliation, Accounts Receivable/Payable, Invoicing
- Maintain and operate company website and design
- HR, handbook, all employee docs
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Office Manager/Personal Assistant
Trinity Pool Co. LLC
Katy, United States
01.2010 - 08.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Compared vendor prices and negotiated for optimal savings
- Maintained computer and physical filing systems
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Coordinated special projects and managed schedules
- Updated reports, managed accounts and generated reports for company database
- Managed 10 employees, and scheduled 300 customer pool route daily
- Evaluated employee records and productivity and submitted evaluation reports
- Implemented project management techniques to overcome obstacles and increase team productivity
- Managed office operations while scheduling appointments for department managers
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
- Sourced vendors for special project needs and negotiated contracts
- Coached new hires on company processes while managing employees to achieve maximum production
- Developed standard operating procedures for all administrative employees
- Delivered performance reviews, recommending additional training or advancements
Office Manager
Brookshire Housing, RMW Mobile Home Movers, Inc
Brookshire, TX
01.2000 - 03.2009
- Managed delivery and setup of multiple unit mobile/modular homes in various types of soils and elevations
- Process all title work to Texas Dept
- Project Management for all loan processing
- Collected all data and prescreening of customers for new home loans, transmitted documents to mortgage company to prepare for final closing
- Assisted Loan officer in closings at title company
- Contracted all subcontractors for work to be done in order to close sale of new home
- Hired, trained, and managed staff of 15 employees
- Handled all payroll, certified payroll, payroll taxes, and assisted CPA with yearly tax
- Handled all DOT inspections, regulations, and trucking side of company
- Scheduled all factory transports, home pickups, and deliveries of new homes
- Managed and Maintained mobile home park of 53 tenants and lots owned
- Increased customer satisfaction by resolving issues
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
Bachelor's degree - Business
University of Phoenix-Online Campus
Online Campus12.2021
Associate of Applied Science - Business
Blinn College
Brenham, TX12.2000
High school diploma - Basics
Royal High School
05.1998
Skills
- Operated and ran Quick-books for 22 years; Accounting, and Collections, Certified Payroll
- Human Resources; Insurance verifications, Staff meeting, Website design
- Budget Administration
- Project Estimation
- Invoice Processing
- Managing Parts
- Employee Performance Evaluations
- Energetic and Positive
- Hardworking and Reliable
- Site Management
Certification
Certified Public Notary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Platinum Onan/Parts Manager/Business Office Manager
GET-U-Goin RV
08.2018 - Current
Office Manager/Personal Assistant
Trinity Pool Co. LLC
01.2010 - 08.2018
Office Manager
Brookshire Housing, RMW Mobile Home Movers, Inc
01.2000 - 03.2009
Bachelor's degree - Business
University of Phoenix-Online Campus
Associate of Applied Science - Business
Blinn College
High school diploma - Basics
Royal High School
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