Overview
Work History
Education
Skills
Timeline
Generic

Tamara Evans

Lakewood,CA

Overview

38
38
years of professional experience

Work History

Vacation Planner

Walt Disney Company
12.2008 - Current
  • Created ticket media to enter the parks
  • Worked with Credit Cards and Cash Handling, opening and closing the register, balancing the cash
  • Set up payment plans for annual passes.
  • VP 20-In charge of the entire area, making sure Cast Members were in the correct location
  • Resolved issues of conflict to achieve fair and necessary outcomes with customers and employees
  • Maintaining a safe and positive workplace for all cast members
  • Participated in Management meetings reviewing successes and challenges to determine the best course of action for increasing our area's level of excellence
  • Supervised employees
  • Trained new employees
  • Kept all employees up to date on company functions/policies, and practices
  • Core Trainer-Managed trainers making sure they followed the Disney guidelines of training new hires for success
  • Resolved scheduling conflicts, keeping everyone on task while reporting to Management every week
  • Park Greeter Lead, Manage the Main Entrance at the Disneyland Resort, answering guest concerns, cast member concerns, helping guests with ticketing issues, and reservations
  • Working the special events as a lead, Oogie Boogie nights, Grad Nights, Pride Nights, Star Wars events, to name a few
  • Use CDS to put in the speed gates, arranging that the Cast Members are assigned to the proper location, keep track to ensure breaks and lunches are coordinated and taken at the proper times
  • Disney APP, CDS, GSS, Lilo, CME Reservation System, Recovery Rescue, Park Pass, Microsoft Office, Word, Excel, Powerpoint, Teams, Outlook, OPP Sheet, Park Supervisor, Disney IT
  • Flexible with schedule, will work 6 days if the operation needs it

Package Delivery Driver (seasonal)

UPS
12.2020 - 01.2021
  • Loaded packages from the UPS Hub into my vehicle and delivered them to the different cities around town
  • Used the UPS APP to track items, scan packages when delivered, and clock in and out

Cashier

Lucky Stores/Albertsons
08.1987 - 02.2004
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Collected and authorized payments from guests
  • Scan Coordinator - updated shelf pricing weekly, verifying that pricing and registers had the same price point. Made corrections if needed
  • Made sure ads were scanned at the registers and all items were stocked and ready for customers at the store's opening
  • Maintained all shelf prices, all displays, end caps, produce, and meat sections, and all weekly ads.
  • It ensured compliance with company policies and procedures while processing transactions efficiently and effectively.
  • I worked a flexible schedule and took on extra shifts to meet the business's needs.
  • Conducted inventory counts by adding each item in stock and documenting them in the computer system.

Education

Healthcare Management

Southern New Hampshire University
Southern New Hampshire

High School -

Cerritos High School
Cerritos, CA
06-1984

Disney Aspire Program

Skills

  • Exceptional communication
  • Strong teamwork and collaboration
  • Exceptional customer service and public engagement, including conflict resolution, de-escalation, and problem-solving
  • Highly organized and detail-oriented, with a consistent ability to manage tasks and meet deadlines in fast-paced environments
  • Effective time management and prioritization to support smooth daily operations
  • Professional and positive attitude in all guest and team interactions, with a focus on creating inclusive, welcoming experiences

Timeline

Package Delivery Driver (seasonal)

UPS
12.2020 - 01.2021

Vacation Planner

Walt Disney Company
12.2008 - Current

Cashier

Lucky Stores/Albertsons
08.1987 - 02.2004

Healthcare Management

Southern New Hampshire University

High School -

Cerritos High School

Disney Aspire Program

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Tamara Evans