Tamara Fields
Wesley Chapel,FL
Summary
Patient-focused Customer Service Professional with extensive experience supporting clients through complex processes while maintaining accuracy, organization, and empathy. Skilled in coordinating logistics, scheduling services, and collaborating with internal teams and external vendors to ensure timely completion of tasks. Known for clear communication, attention to detail, and delivering consistent, high-quality support in fast-paced, regulated environments.
Overview
16
16
years of professional experience
Work History
Housing Specialist
Tampa Housing Authority
05.2025 - Current
- Educate clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Educate landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Enhance the safety of housing communities by organizing regular inspections and maintenance activities.
- Conducted home and site visits to initiate requests for reasonable accommodations.
- Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation.
Housing Specialist
Belmont Housing Authority of WNY
01.2024 - 04.2025
- Ensured compliance with local, state, and federal housing regulations and standards.
- Effectively managed an assigned caseload of about 500 Housing Choice Voucher clients.
- Provided exceptional customer service to applicants, clients, landlords, and co-workers by responding to inquiries, walk-ins, phone calls, and emails in a timely fashion.
- Contributed to team success by sharing knowledge, resources, and expertise with colleagues in a collaborative work environment.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information about housing assistance programs.
Benefits Specialist
Transparent Health
10.2022 - 01.2024
- Responded to provider inquiries regarding benefits eligibility, coverage, and claims.
- Coordinated with internal teams to ensure timely and accurate processing of health insurance claims.
- Developed and maintained positive customer relationships through effective customer service.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Investigated and resolved provider issues related to health insurance coverage.
Customer Service Professional
Verizon Wireless
03.2018 - 10.2022
- Provided technical support, answered questions about billing, and products offered.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved concerns with products or services to help with retention and drive.
- Scheduled reservations for customers to meet in store for assistance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Member Service Representative/Team Leader
Blue Cross And Blue Shield Of WNY
05.2015 - 01.2018
- Assisted health plan members with eligibility verification, benefits interpretation, claims inquiries, and billing adjustments through phone, online, and in-person support channels.
- Partnered with the Claims Department to research, resolve, and ensure accurate processing of complex, high-dollar, and escalated medical claims.
- Delivered exceptional member service by clearly explaining health insurance benefits, coverage determinations, and next steps in a friendly, compliant manner.
- Supported the Supervisor in daily operational meetings by communicating policy updates, performance metrics, and regulatory reminders.
- Assisted with onboarding, training, and mentoring team members to improve claims accuracy, compliance, and customer service performance.
Customer Service Professional/Team Leader
Time Warner Cable
06.2010 - 04.2015
- Explained technical service information, equipment details, and account features in clear, easy-to-understand terms for non-technical customers.
- Provided billing support, reviewed statements, processed payments, and addressed account inquiries in accordance with Spectrum policies.
- Researched and resolved complex billing discrepancies, service charges, and escalated customer issues to ensure accurate resolution and customer satisfaction.
- Assisted the Supervisor with team meetings to reinforce product offerings, service procedures, system updates, and professional phone etiquette.
- Mentored and coached 10+ employees, ensuring strong product knowledge, system proficiency, and the ability to effectively support customer needs.
Education
Bachelor of Business Administration - Business Management
Strayer University
Washington, DC08-2026
Skills
- Strategic Planning
- Case Management & Status Tracking
- Case Documentation & Record Maintenance
- Written Communication
- Multi-tasking
- Time-Management
- Leadership
- Conflict Resolution
- Crisis Management
- Customer service excellence
- Adaptability
- Patient Communication & Support
Timeline
Housing Specialist
Tampa Housing Authority
05.2025 - Current
Housing Specialist
Belmont Housing Authority of WNY
01.2024 - 04.2025
Benefits Specialist
Transparent Health
10.2022 - 01.2024
Customer Service Professional
Verizon Wireless
03.2018 - 10.2022
Member Service Representative/Team Leader
Blue Cross And Blue Shield Of WNY
05.2015 - 01.2018
Customer Service Professional/Team Leader
Time Warner Cable
06.2010 - 04.2015
Bachelor of Business Administration - Business Management
Strayer University
HONORS
President’s List Spring 2023, Dean’s List Winter 2024, Dean’s List Summer 2024, Dean’s List Spring 2024