Tamara Fink
Dayton,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CLINICAL LABORATORY ASSISTANT
Kettering Health
04.2019 - Current
- Ensured safe working environment through strict adherence to safety protocols and routine equipment maintenance checks.
- Performed pre-analytic processing of specimens; collected specimens via venipuncture; centrifuge, accession, label, and distributed specimens
- Reviewed patient records for accuracy and completeness.
- Perform all tasks using appropriate techniques to assure specimen integrity and positive identification throughout laboratory processes
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Implemented quality control measures, resulting in consistently high-quality test results and fewer errors or retests required.
- Documented and verified patient information using EPIC
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
IN PATIENT PHLEBOTOMIST
CompuNet- Miami Valley Hospital
09.2018 - 03.2019
- Perform venipunctures, capillary punctures and blood cultures of inpatients including ICU, ETC, and Burn units
- Monitored supply levels and placed orders for laboratory supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
CUSTOMER SERVICE REPRESENTATIVE
Assurant Specialty Property
12.2009 - 02.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided customer service regarding homeowners insurance policies, mortgage, and escrow accounts, and resolve inquiries and complaints quickly.
- Investigated claim statuses and verified payments were made, and updated any account information
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate - Phlebotomy
Sinclair Community College
Dayton, OH12.2018
Bachelor of Science - Sociology
Evangel University
Springfield, MO05.2008
Skills
- Accuracy and attention to detail
- Able to analyze problems and make decisions
- Adaptability to work in fast-paced work environment
- Medical Terminology
- Computer Skills
- MS Office
Certification
- National Healthcareer Association, 2023-07-01, Certified Phlebotomist
- American Red Cross, 2024-01-01, BLS Certified
Timeline
CLINICAL LABORATORY ASSISTANT
Kettering Health
04.2019 - Current
IN PATIENT PHLEBOTOMIST
CompuNet- Miami Valley Hospital
09.2018 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Assurant Specialty Property
12.2009 - 02.2012
Certificate - Phlebotomy
Sinclair Community College
Bachelor of Science - Sociology
Evangel University