Tamara Fink
Dayton
Summary
Proven expertise in patient care and workflow optimization. Skilled in appointment scheduling and relationship building, I excel in high-pressure environments, ensuring accuracy and swift complaint resolution. My background spans from customer service to clinical support, demonstrating a commitment to excellence and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dermatologists of Southwest Ohio
08.2024 - Current
- Assist patients with inquiries, enhancing satisfaction and ensuring seamless communication.
- Resolve issues efficiently, contributing to improved customer retention and service quality.
- Utilize strong communication skills to manage patient expectations and deliver clear information.
- Handle patient inquiries and schedule appointments while maintaining HIPAA compliance, delivering personalized care coordination for dermatology services.
Cardiology Technician
Dayton Children’s
12.2023 - 07.2024
- Scheduled patients for testing and conducted follow-up calls to confirm and answer questions.
- Set up exam rooms and stock exam rooms with supplies daily.
- Took patient history
- Scan and upload testing results into EPIC
- Fax and file documents
- Improved diagnostic accuracy through meticulous performance of Holter monitors, and other cardiac monitoring techniques.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Enhanced patient care by accurately performing EKG testing.
CLINICAL LABORATORY ASSISTANT
Kettering Cancer Center
04.2019 - 12.2023
- Performed pre-analytic processing of specimens; collected specimens via venipuncture; centrifuge, accession, label, and distributed specimens for an average of 150 patients per day
- Reviewed patient records for accuracy and completeness.
- Schedule appointments
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Documented and verified patient information using EPIC
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Reduced turnaround times for test results by optimizing laboratory workflows and equipment utilization.
IN PATIENT PHLEBOTOMIST
CompuNet- Miami Valley Hospital
09.2018 - 03.2019
- Perform venipunctures, capillary punctures and blood cultures of inpatients including ICU, ETC, and Burn units
- Labeled specimens, and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
CUSTOMER SERVICE REPRESENTATIVE
Assurant Specialty Property
12.2009 - 02.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided customer service regarding homeowners insurance policies, mortgage, and escrow accounts, and resolved inquiries and complaints quickly.
- Investigated claim statuses and verified payments were made, and updated any account information
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Applied Science - Health Information Management
Sinclair Community College
Dayton, OH05-2026
Certificate - Phlebotomy
Sinclair Community College
Dayton, OH12.2018
Bachelor of Science - Sociology
Evangel University
Springfield, MO05-2008
Skills
- Account updating
- Complaint resolution
- Relationship building
- Call center procedures
- Verbal and written communication
- Appointment scheduling and registration
- Medical terminology
- Knowledge of ICD-10 and CPT-2025
- HIPAA compliance
- MS Office
- MS Teams
- EPIC
Certification
- American Heart Association, BLS Certified
References
References available upon request.
Timeline
Customer Service Representative
Dermatologists of Southwest Ohio
08.2024 - Current
Cardiology Technician
Dayton Children’s
12.2023 - 07.2024
CLINICAL LABORATORY ASSISTANT
Kettering Cancer Center
04.2019 - 12.2023
IN PATIENT PHLEBOTOMIST
CompuNet- Miami Valley Hospital
09.2018 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Assurant Specialty Property
12.2009 - 02.2012
Associate of Applied Science - Health Information Management
Sinclair Community College
Certificate - Phlebotomy
Sinclair Community College
Bachelor of Science - Sociology
Evangel University
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