Tamara Folsom

• Checks and verifies data by direct comparison to source document, pointing out discrepancies and checking or verifying material regarding applicant's information on Naturalization
• Record sorting, assembly, and filing information on N400 and I-485, I-751 and I-130, I-601, I-290B, I-140, I-765, I-689 and all other applications
• Performs large data entry and conducts searches using various data systems such as CLAIMS 4, PCQS, and NASS
• Evaluated source documents to locate needed information.
• Created and maintained data entry logs to track data entry activities.
• Secured and protected data from unauthorized access by complying with security protocols.
• Follows established procedures to enter and process data correctly.
• Follows data entry protocols, rules and regulations.
• Compares transcribed data with source document to detect and correct errors.
• Creates and edit office documents and correspondence using office automation software, graphics, databases, spreadsheet, and word processing, manage individual case files, account for the movement of files to other locations, conduct audits of files, and act as records liaison with other agencies.
• Performs file review of alien files which includes applications and petitions to ensure data is correct for immigration benefits.
• Makes copies of records according to policy and distributes them to appropriate personnel or offices.
• Use computerized filing and retrieval systems to access information. Enter the document's identification code, obtain the location, and then pull the document.
• Handles certificates and help with conducting ceremonies, seating applicants.
• Reconciles reports such as open app scrubs, such as COA/Cuban error report, duplicate report, A&T Matching Unaudited report, I&N report, In-Transit report and open Apps report.
• Empty jackets – verifying all the files are accounted for, ordering more as needed, keeping track of all the empty jacket audits for Oakland Field Office, runs various reports to ensure accountability of empty jackets.
• Uses office automation software from SMART dashboards, to manage individual cases files and reviews cases for adjudicative and interview preparation.
• Provides office support functions.
• Utilizes software applications such as word processing, spreadsheets, or databases
• Utilizes inventory management systems and databases.
• Prepare recurring reports.
• Perform collateral security duties with support of Field security manager.
• Maintains a variety of QA logs for transparency and audit purposes.
• Operates various word processing and local/web programs to store, and retrieve drafts of a variety of document types, including reports, memoranda, and letters.
• Uses software functions to manipulate text and data.
• Requests records and documents from a range of databases maintained by Federal, State, and local offices, or foreign countries.
• Process electronic files and perform electronic systems check.
• Requests records and documents from a range of databases maintained by Federal, State, and local offices, or foreign countries.
• Communicates clearly, both orally and in writing providing excellent customer service.

· Interact with passengers who speak varying languages

· Clearly and accurately hear and verbally answer questions from employees, airport tenants and the public in a professional manner in an often noisy environment

· Stand and walk for up to seven (7) uninterrupted hours during an eight hour shift in a fast paced environment

· Remain professional in a fast-paced environment interacting with customers of different cultures, backgrounds, and disabilities

· Understand and resolve a variety of problems/issues from the public, staff, and/or tenants in person, with visitors and often with persons unable to understand and/or speak English

· Use sound judgment and knowledge to respond to incidents and situations within the Federal Inspection Station and with tenants, public, and county employees

· Identify and anticipate customer needs and be proactive in providing assistance

· Set-up stanchions for each held flight based on # of passengers in holding area until luggage loads on carousel and CBP is able to process passengers for entry into the U.S.

· Queuing passengers through stanchions upon arrival in the FIS based upon citizenship when advised by CBP

prior to processing for entry into the U.S.

• Maintained clean, orderly work environment free of hazards.
• · Meet and greet guests cordially for embarkation and debarkation
• Guide and monitor the flow of traffic throughout terminal including check-in areas, secure areas, walkways, gangways, elevators/escalators and direct guests accordingly
• Gather data for various embarkation processes to include health queue, registration and exit checkpoint
• Review and verify validity of all travel documents presented by guests for check-in
• Input guest travel information using registration system and check-in guests upon arrival
• Escort guests requiring wheelchair assistance throughout terminal during embarkation and debarkation
• Escort guests requiring secondary screening to CBP officers upon exiting the ship
• Ensure required information is accurately processed and medical paperwork is completed
• Resolve issues with boarding requiring additional documentation and report findings to management when necessary
• Provide guests with stateroom keys and pertinent boarding information
• Build rapport and display active listening skills while taking the initiative to assist guests answering general questions on boarding and sailing in an accurate and pleasant manner
• Update guests on pending boarding status, resolving issues with boarding requiring additional documentation
• Enforce Covid-19 mandate for social distancing and masks pre-boarding in Seaport terminal area

• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Directed installation and removal of minefields in combat operations areas, often working under time constraints and in volatile geographic areas.
• Developed and implemented engaging lesson plans to accommodate varied student learning styles.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Completed documentation of attendance, grades and other required details.
• Assigned, explained and graded homework.
• Proctored quizzes, tests and standardized examinations.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Implemented prepared lesson plans in established classrooms.
• Provided instruction for students in core subject areas.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

• Compiled, sorted and filed high volume of RFE documents.
• Added and updated records with current materials.
• Cleaned up files regularly by removing outdated information for archival or disposal.
• Monitored and updated filing systems to meet organization standards.
• Managed sensitive or confidential files with attention to data security and storage policies.
• Operated office equipment to scan and copy documents.
• Created and printed labels for well-organized filing.
• Restored old files and archived completed files for future reference.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Assisted with document scanning and imaging projects to support accurate file back-up.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

• Developed training materials, and work instructions to supplement new team member onboarding.
• Liaised with end-users to uncover system optimization opportunities.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Communicated between product owners and developers to clarify features.
• Addressed non-conformance issues, pausing production to correct errors.
• Edited, proofed and critiqued internal documents to improve clarity.
• Participated in departmental meetings to establish short- and long-term strategy.
• Created and revised procedures, checklists and job aids to reduce errors.
• Maintained quality assurance procedure documentation.
• Performed regression, exploratory and negative tests.
• Compiled and distributed feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Created test case scripts.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Consulted manuals and process documents to investigate malfunctions.
• Estimated work requirements and labor hours for sprint planning.
• Detected software quality issues, report, and track them to resolution.
• Established methodologies, standards and procedures for requirements analysis, test plan preparation, test procedure development and execution, documentation of results, and reporting.
• Understands the Software Development Life Cycle (SDLC) and Validation Methodologies.
• Knowledge of Windows OS, Mac OS, and all associated device environments
• Participated in developing test cases and test plans on a per-release basis.
• Performed exploratory testing across multiple platforms and provide usability feedback.
• Performed functional, regression, integration, smoke, and customer acceptance testing as necessary.
• Performed basic SQL queries.
• Edited and performed pre-written SQL queries.
• Provided quality metrics to deliver visibility into the testing status.
• Worked closely with the QA Manager, QA team lead, Project Management, Business Analyst, and Application development teams to ensure delivery of quality products in a timely manner.
• Worked with QA Manager and developers to clarify requirements and acceptance criteria.
• Developed software solutions conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Evaluated analysis, define requirements, and develop and propose solutions.
• Participated in developing and documenting solutions using flowcharts, layouts, diagrams, charts, code comments and clear code.

· Improve operations by conducting systems analysis and recommending changes in policies and procedures

· Collect, analyze, and summarize development and service issues

· Tested the product in controlled, real situations before going live.

· Assisted with the preparation of training manuals for users.

• Engaged customers with pleasant demeanor and offered t
• Offered friendly and efficient service to customers,
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Rendered customer service to customers in the field.
• Cased/prepped mail and packages before delivering to residents.
• Delivered mail and packages in a safe and effective manner.
• Obtained signatures for express, certified, registered and insured mail and packages.
• Maintained hold mail or forward mail requests made by customers.
• Picked up C.O.D.'s, additional postage requirements and check for stamp orders.

• Helped employees register for benefits programs.
• Managed confidential and sensitive material.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Provided dynamic customer service over the phone and in person assisting with job applications and statuses, screening and redirecting calls within HR.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Posted vouchers used by employees, data entry, retrieve/distribute mail, miscellaneous clerical duties as needed.
• Maintained effective relationships with department officials, other municipal employees (via two-way radio), and general public.
• Computed moderately complex arithmetic computations.

• Executed manual test cases for web and mobile applications.
• Logged defects in SpiraTest TCM soystem
• Implemented and developed recyclable test case suites for both web and mobile applications primarily using SpiraTest
• Designed and created test scripts using the designated Test Plan to address the following software scenarios: negative testing, error or bug retests
• Identified, analyzed and documented problems with program function output online screen or content
• Prioritized testing efforts to align with schedules or strategies in accordance with project scope/delivery dates
• Participated in product design reviews to provide input on functional requirements product designs schedules
• Participated in Lessons Learned Activities
• Provided production deployment support of applications
• Performed post deployment validation testing• Executed manual test cases for web and mobile applications.
• Logged defects in SpiraTest TCM ys
• Implemented and developed recyclable test case suites for both web and mobile applications primarily using SpiraTest
• Designed and created test scripts using the designated Test Plan to address the following software scenarios: negative testing, error or bug retests
• Identified, analyzed and documented problems with program function output online screen or content
• Prioritized testing efforts to align with schedules or strategies in accordance with project scope/delivery dates
• Participated in product design reviews to provide input on functional requirements product designs schedules.
• Participated in Lessons Learned Activities.
• Provided production deployment support of applications.
• Performed post deployment validation.

• TestingSpiraTest TCM s.
• Implemented and developed recyclable test case suites for both web and mobile applications primarily using SpiraTest.
• Designed and created test scripts using the designated Test Plan to address the following software scenarios: negative testing, error or bug retests.
• Identified, analyzed and documented problems with program function output online screen or content.
• Prioritized testing efforts to align with schedules or strategies in accordance with project scope/delivery dates.
• Participated in product design reviews to provide input on functional requirements product designs schedules.
• Participated in Lessons Learned Activities.
• Provided production deployment support of applications.
• Performed post deployment validation testing.
• Developed and maintained quality assurance procedure documentation.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Consulted manuals and process documents to investigate malfunctions.
• Addressed non-conformance issues, pausing production to correct errors.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Participated in departmental meetings to establish short- and long-term strategy.