Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamara Foster

Louisville,KY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Services Representative II

HealthEquity, Inc
10.2020 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Central Sterile Technician

Norton Healthcare
11.2019 - 08.2021
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Wrapped trays, instrument packs, and sets.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Verified and maintained proper documents and records for sterilization.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Evaluated medical equipment and recommended upgrades when necessary.
  • Picked instruments and supplies for surgeries.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.

Night Auditor

Home2 Suites by Hilton
06.2018 - 09.2019
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Generated and printed daily financial reports to track hotel performance.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Trained new staff members in customer service techniques and hotel operations.

Customer Service Representative

Teleperformance
01.2016 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

The Louisville Zoo
02.2014 - 04.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Housekeeping Aide

21c Museum Hotels
06.2016 - 03.2017
  • Removed soiled sheets, washcloths and towels.
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Prepared rooms with top-notch standards every time.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.

Warehouse Worker

EA Sports
11.2014 - 04.2016
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Education

Associate of Science - Nursing

Sullivan University
Louisville, KY
06.2025

High school diploma or GED -

Penn Foster High School
Scranton, PA
05.2019

Skills

  • Investigate Claims
  • Understanding Customer Needs
  • Policy and Procedure Adherence
  • Visual Merchandising
  • Membership Inquiries and Renewals
  • Special Orders
  • Billing Adjustments and Refunds
  • Calm and Professional Under Pressure
  • Call Volume and Quality Metrics
  • Process Transactions
  • Professional Development
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Savings Accounts
  • Customer Experience
  • Merchandise Orders and Exchanges
  • Sales and Upselling
  • Corporate Policies and Procedures
  • Customer Care
  • Billing Procedures
  • Knowledge Base
  • Livechat Messaging

Certification

Forklift Certified May 2018 to Present Forklift Certification

Timeline

Member Services Representative II

HealthEquity, Inc
10.2020 - Current

Central Sterile Technician

Norton Healthcare
11.2019 - 08.2021

Night Auditor

Home2 Suites by Hilton
06.2018 - 09.2019

Housekeeping Aide

21c Museum Hotels
06.2016 - 03.2017

Customer Service Representative

Teleperformance
01.2016 - 05.2018

Warehouse Worker

EA Sports
11.2014 - 04.2016

Customer Service Representative

The Louisville Zoo
02.2014 - 04.2017

Associate of Science - Nursing

Sullivan University

High school diploma or GED -

Penn Foster High School

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