Tamara Foster
Louisville,KY
Summary
Highly knowledgeable and dedicated customer service professional with extensive industry experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for customer needs and successfully managing concerns and resolving conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Services Representative II
HealthEquity, Inc-Remote
10.2020 - Current
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled complaints with prompt, courteous service to uphold professional reputation
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Central Sterile Technician
Norton Healthcare-Louisville, KY
11.2019 - 08.2021
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment
- Wrapped trays, instrument packs, and sets
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations
- Verified and maintained proper documents and records for sterilization
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols
- Evaluated medical equipment and recommended upgrades when necessary
- Picked instruments and supplies for surgeries
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Night Auditor
Home2 Suites by Hilton-Louisville, KY
06.2018 - 09.2019
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Generated and printed daily financial reports to track hotel performance
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
- Updated customer accounts with add-on room charges, minibar use, and room service bills
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Trained new staff members in customer service techniques and hotel operations.
Customer Service Representative
Teleperformance-Louisville, KY
01.2016 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Processed customer service orders promptly to increase customer satisfaction
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Educated customers about billing, payment processing and support policies and procedures
- Followed up with customers about resolved issues to maintain high standards of customer service
- Met customer call guidelines for service levels, handle time and productivity
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
The Louisville Zoo-Louisville, KY
02.2013 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science in Nursing -
Sullivan University
Louisville, KYHigh school diploma or GED -
Penn Foster High School
Scranton, PA05.2019
Skills
- Sterile processing
- Sales and Upselling
- Customer service
- Customer retention
- Financial report writing
- CRM software
- Guest Services
- Salesforce
- Problem-solving skills
- Customer Support
- Data Entry
- Financial Transactions
- Customer Service
- Computer Skills
- Microsoft Office
- De-Escalation Techniques
- Following scripts
- Billing Adjustments and Refunds
- LiveChat Messaging
- Claims review
- Transactions reconciliation
- Claims Processing Software
Certification
Forklift Certification
Timeline
Member Services Representative II
HealthEquity, Inc-Remote
10.2020 - Current
Central Sterile Technician
Norton Healthcare-Louisville, KY
11.2019 - 08.2021
Night Auditor
Home2 Suites by Hilton-Louisville, KY
06.2018 - 09.2019
Customer Service Representative
Teleperformance-Louisville, KY
01.2016 - 05.2018
Customer Service Representative
The Louisville Zoo-Louisville, KY
02.2013 - 04.2015
Associate of Science in Nursing -
Sullivan University
High school diploma or GED -
Penn Foster High School