TAMARA FOUNTAIN
Henderson,NV
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Reservations Manager
MGM Resorts International - CORP
10.2003 - Current
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
Package Handler
United Parcel Service, UPS
06.2006 - 07.2010
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06-1987
Skills
- Customer service
- Time management
- Customer satisfaction
- Staff training and development
- Team Training
- Complex Problem-solving
- Customer engagement
- Customer reservations
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Organizational skills
Timeline
Package Handler
United Parcel Service, UPS
06.2006 - 07.2010
Reservations Manager
MGM Resorts International - CORP
10.2003 - Current
High School Diploma -
Willingboro High School
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