Tamara Francis
Des Moines,IA
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Home Support Worker
Independent Management
07.2023 - 11.2024
- Developed trusting relationships with clients, establishing rapport and open communication.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
Overnight Stocker
People Ready Staffing Agency
10.2022 - 03.2023
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Removed all boxes and related trash from sales floor and processed through compactors.
Car Wash Detailer
People Ready Staffing Agency
03.2022 - 09.2022
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
Front Desk Agent
Residence Inn Marriott
08.2017 - 08.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Font Desk Night Audit
Motel 6 Hotel
09.2015 - 06.2017
- Maintained thorough records of all nightly transactions, ensuring proper documentation for future reference.
- Promoted a welcoming atmosphere for arriving late-night guests by providing exceptional customer service at checkin.
- Maximized occupancy rates through efficient room assignment practices during the overnight hours.
Room Attendant
Marriot Hotel
10.2013 - 08.2014
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Education
No Degree - Liberal Studies
DMACC Urban Campus
Des Moines, IASkills
- Adaptable to change
- Compassionate caregiving
- Community activities
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Relationship building
- Stocking shelves
- Handheld scanner use
- Safety awareness
- Shelf organization
Timeline
Home Support Worker
Independent Management
07.2023 - 11.2024
Overnight Stocker
People Ready Staffing Agency
10.2022 - 03.2023
Car Wash Detailer
People Ready Staffing Agency
03.2022 - 09.2022
Front Desk Agent
Residence Inn Marriott
08.2017 - 08.2019
Font Desk Night Audit
Motel 6 Hotel
09.2015 - 06.2017
Room Attendant
Marriot Hotel
10.2013 - 08.2014
No Degree - Liberal Studies
DMACC Urban Campus
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