Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Fuller

Stow,OH

Summary

Proven Office Manager and Housekeeping Aide with a track record of enhancing customer satisfaction and streamlining operations at Hudson Springs and Platinum Gutter Cleaning. Skilled in chemical handling and fostering positive client relationships, I excel in creating efficient, clean environments and managing administrative tasks effectively. Achievements include developing person-centered care plans and improving team morale through recognition programs.

Overview

10
10
years of professional experience

Work History

Housekeeping Aide

Hudson Springs
06.2024 - Current
  • toPrepared rooms with top-notch standards every time.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
  • Trained other staff members by physically demonstrating complex tasks.
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Transported soiled linens to laundry facilities.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Reduced complaints by addressing guest concerns promptly and professionally.
  • Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
  • Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
  • Streamlined housekeeping processes for increased efficiency and timely room turnover.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
  • Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
  • Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
  • Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
  • Dusted and polished surfaces to achieve attractive shine.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
  • Removed dirt, dust, grease and from surfaces using proper solutions.
  • Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
  • Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
  • Reported equipment malfunctions or breakdowns to your supervisor .
  • Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
  • Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
  • Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
  • Improved resident satisfaction by developing and implementing person-centered care plans.
  • Prepared rooms with top-notch standards every time.

Office Manager

Platinum Gutter Cleaning
04.2015 - 10.2022
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Education

Medical Assistant

Remington College
Broadway Ohio
06.1994

Diploma - Operating Room Assistant

Health Career Center
1375 Payne Ave
01.1990

Skills

  • Customer Service
  • Housekeeping
  • Chemical Handling
  • Customer service-focused

Timeline

Housekeeping Aide

Hudson Springs
06.2024 - Current

Office Manager

Platinum Gutter Cleaning
04.2015 - 10.2022

Medical Assistant

Remington College

Diploma - Operating Room Assistant

Health Career Center
Tamara Fuller