Tamara Gadsden
Rockmart,GA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Very proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fuel Center Clerk
Kroger
01.2023 - 01.2024
- Performed routine equipment maintenance to reduce downtime due to malfunctions or repair needs.
- Kept detailed records of all transactions, assisting in accurate financial reporting for the fuel center operations.
- Maintained up-to-date knowledge on company policies and procedures, ensuring consistent adherence to guidelines.
- Assisted customers with fueling needs, providing information on fuel types and pumping procedures.
Human Resources Assistant
Dept of Health & Human Services
02.2013 - 07.2016
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Processed employee termination, title changes, and promotions paperwork at direction of supervisory staff.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
Personnel Specialist
U.S. Air Force Reserve
08.2003 - 07.2016
- Assisted supervisors with employee annual performance reports for 100+ personnel and offered recommendations for approach and process.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Championed continuous improvement efforts within the HR department by evaluating existing processes, identifying areas for optimization, and implementing change as needed.
- Processed payroll, arranged travel, prepared correspondences, letters, memos, and automated forms.
- Inspected subordinate activities for compliance and coached on regulations, policies, and directives.
Personnel Employment Technician
Dept Of The Air Force
04.2011 - 02.2013
- Monitors inbound Military Personnel Data System/Oracle/Citrix systems assignments for personnel, utilizing manpower resources Reserve Management Vacancy System.
- Communicate daily with all levels of management regarding personnel programs via email, phone, and in-person
- Promptly reviews products and corrects mismatches in Oracle-based Human Resources Information System.
- Increased customer satisfaction with prompt and knowledgeable support for various personnel issues.
Human Resources Technician
Dept Of The Air Force
05.2010 - 04.2011
- Maintained accurate employee records, ensuring compliance with state and federal regulations.
- Enhanced employee satisfaction by implementing efficient HR processes and addressing concerns promptly.
- Processed and documented pay adjustments for prior errors or retroactive increases within the Defense Civilian Payroll System (DCPS-PeopleSoft) to ensure accuracy and fairness.
- Ensured accurate tracking of employee attendance, hours logged, and payroll adjustments within the system for optimal efficiency and compliance.
- Assisted with preparing duty descriptions, recruiting, and staffing qualified military personnel.
Administrative Support Assistant
Dept Of The Air Force
11.2006 - 05.2010
- Monitored deadlines closely and submitted required documentation punctually.
- Developed new strategies, outreach, and recruitment initiatives for new military recruits and recruitment campaigns counseled and guided new military members through the military HR programs.
- Ensures the meticulous upkeep of official HR personnel records and files to uphold organizational integrity.
- Oversees and manages all equipment custodial responsibilities effectively.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
Education
Bachelor of Arts - Human Resources Management
Saint Leo University
Saint Leo, FL05-2012
Skills
- Patience and empathy
- Cleanliness and organization
- Time management mastery
- Point-of-sale system
- Microsoft office
- Effective communication
Certification
- Adult and Pediatric First Aid/CPR/AED, License#013FD3F, American Red Cross, 1/5/2023, 1/4/2025
- Notary Public Commission, W-00556519, Clerk of Superior Court, 5/6/2022, 5/5/2026
Additional Skills
- Over two years of customer service experience, showcasing strong communication and interpersonal skills.
- Highly proficient in multitasking while maintaining attention to detail, effectively managing simultaneous tasks.
- Adaptable to flexible scheduling and changes within a dynamic customer service environment.
- Consistently achieved monthly individual metrics in a call center setting.
- Committed to participating in recorded evaluations to ensure training and compliance standards are met.
- Skilled in keyboard functions and adept at navigating multiple computer applications efficiently.
Timeline
Fuel Center Clerk
Kroger
01.2023 - 01.2024
Human Resources Assistant
Dept of Health & Human Services
02.2013 - 07.2016
Personnel Employment Technician
Dept Of The Air Force
04.2011 - 02.2013
Human Resources Technician
Dept Of The Air Force
05.2010 - 04.2011
Administrative Support Assistant
Dept Of The Air Force
11.2006 - 05.2010
Personnel Specialist
U.S. Air Force Reserve
08.2003 - 07.2016
Bachelor of Arts - Human Resources Management
Saint Leo University
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