Tamara Gaines
Gulf Breeze
Summary
Dedicated and personable insurance sales agent with extensive experience in customer service and the veterinary industry. Proven ability in prospecting, lead generation, and consultative selling of insurance products. Articulate, results-oriented, and committed to exceeding sales targets through effective communication, ethical conduct, and continuous education. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
15
15
years of professional experience
Work History
Lead Cashier
Tractor Supply
08.2024 - Current
- Delivered exceptional customer service by assisting with product selection, resolving inquiries, and processing transactions accurately
- Performed inventory management tasks, including restocking, conducting stock counts, and reporting discrepancies
- Executed store opening and closing procedures, including cash handling, securing the store, and preparing sales reports
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Insurance Sales Agent / Processor
Carpenter Insurance
04.2022 - 07.2024
- Maintained in-depth knowledge of insurance products, industry trends, and regulatory compliance
- Exceeded sales targets through strategic networking and consultative selling
- Conducted market analysis to identify potential leads and expand sales opportunities.
Barista
Deb’s Coffee
06.2021 - 04.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Delivered excellent customer service, prepared and served hot drinks
- Developed specialty drinks that were later added to the menu
- Managed inventory, supplies, and daily cash drawer
Data Entry Processor
AAA - Appraisals and Home Inspections
10.2018 - 06.2021
- Organized forms, filed reports, and created appraisal reports from scratch
- Ensured data accuracy and efficiency in entry tasks
Veterinary Technician / Receptionist
Lake Dow Animal Hospital
08.2009 - 06.2010
- Liaised with vendors and processed orders aligning with management needs
- Educated pet owners on proper care and nutrition to enhance pet well-being and prevent health issues.
- Collaborated with veterinary staff to streamline patient care and improve overall clinic operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Leto High School
Tampa, FLSkills
- Customer/Client Relations
- Team Leadership
- Conflict Resolution
- Retail Sales & Customer Service
- Detail-oriented Documentation & Reporting
- Time Management & Scheduling
- Telephone Skills
- Training & Development
- Compassionate Client Interaction
- Customer assistance
- Point of sale operation
Languages
Spanish
Native or Bilingual
Timeline
Lead Cashier
Tractor Supply
08.2024 - Current
Insurance Sales Agent / Processor
Carpenter Insurance
04.2022 - 07.2024
Barista
Deb’s Coffee
06.2021 - 04.2022
Data Entry Processor
AAA - Appraisals and Home Inspections
10.2018 - 06.2021
Veterinary Technician / Receptionist
Lake Dow Animal Hospital
08.2009 - 06.2010
High School Diploma -
Leto High School
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