Tamara German
Erlanger,KY
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Fite Cleaning Services
12.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Registrar Clerk/Admissions Representative
Interactive College Of Technology
08.2021 - 10.2022
- Maintained accuracy in data entry for student records, ensuring correct information was entered into the educational database.
- Greeted every guest with personable approach and provided knowledgeable service
- Verified paperwork accuracy and checked for completion prior to processing.
- Managed and organized college work study program.
- Handled high volumes of incoming calls professionally, assisting callers with their inquiries or directing them to the appropriate personnel as needed.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Office Receptionist
Jebco Cleaning Services
01.2015 - 05.2020
- Enhanced customer satisfaction by providing timely and accurate information.
- Answered and directed calls accordingly.
- Scheduled and confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly service.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
Education
GED -
Simon Kenton High School
Independence, KY03.2015
Skills
- Project Management
- Data Entry
- Good telephone etiquette
- Organization and time management
- Excellent communication
- Multitasking abilities
- Self-motivated
- Verity and IRIS software proficient
Certification
- Certified Peer Support Specialist, NKU-2021
- Certified Motivational Interviewing, NKU-2021
Timeline
Operations Manager
Fite Cleaning Services
12.2022 - Current
Registrar Clerk/Admissions Representative
Interactive College Of Technology
08.2021 - 10.2022
Front Office Receptionist
Jebco Cleaning Services
01.2015 - 05.2020
GED -
Simon Kenton High School
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