Delphi
Tamara Gibbs
Hospitality Sales Professional
San Jose,CA
Summary
Goal/results-oriented hospitality professional that is experienced in growing market share and building customer loyalty. Well-organized with top strengths in planning, problem solving and mentoring. A hotel sales veteran bringing over 20 years of sales experience, a demonstrated record of progressive growth and accomplishment in all markets (i.e. Corporate, SMERF, etc.), and exemplary time management skills. Completely tenacious in pursuing new revenue streams and sales opportunities while being truly service- oriented and focused on delivering exceptional customer experiences to drive consistent revenue growth from a satisfied and loyal client base.
Overview
24
24
years of professional experience
Skills
- Deployment Management
- Channel Development
- P&L Responsibility
- Client Acquisition and Retention
- Advertising and Marketing
- Leadership and Team Building
- Award-winning sales professional
- KPI Tracking
- Strategic Networking
- Sales Team Supervision
- Market and Competitive Analysis
- Consultative Selling
Work History
Director of Sales and Business Development
TownePlace Suites San Jose Downtown
01.2025 - Current
- Conducted market research to identify emerging trends and opportunities for growth within the industry.
- Optimized lead generation process through data-driven targeting methodologies, increasing conversion rates significantly.
- Cultivated long-term relationships with key accounts, ensuring high client satisfaction and repeat business.
- Delivered engaging presentations at industry conferences showcasing company products/services as thought leaders in the space.
- Implemented robust CRM systems to track customer interactions effectively, enabling better account management and forecasting capabilities.
Sr. Sales Manager - BT & Corp. Group
Hilton San Jose
07.2024 - 11.2024
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Spearheaded efforts to penetrate new markets by conducting thorough competitor analyses and developing customized go-to-market strategies.
- Investigated competitive landscape to anticipate negative business impacts.
Sr. Sales Manager - SMERF Group
Crescent Hotels & Resorts
2023.11 - 2024.07
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Area Director of Sales/Director of Sales
Aimbridge Hospitality
10.2018 - 09.2023
- Performed monthly, quarterly and annual forecasting of actual production to budget in all market segments
- Created and distributed brand and property specific marketing targeting underperforming market segments, industries and accounts
- Input information from customer calls and onsite service visits into company's system using Hotel Salesforce, Envision, Act and other Hotel CRMs
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Business Travel Sales Manager
Hilton Garden Inn Dallas Market Center
11.2017 - 10.2018
- Increased overall BT production by 22%
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
SMERFE Sales Manager
Crowne Plaza Dallas Market Center
11.2014 - 11.2017
- Met or exceeded predetermined sales expectations and goals on regular basis in each area of market (Sports, Military, Education, Religious, Fraternal, and Ethnic)
- Negotiated guestroom rates, meeting room rental fees, function space and hotel services in order to produce contracts for SMERFE group, catering and transient accounts
- Monitored multiple databases to keep track of hotel inventory and ensure group attrition was met
- Cold called on organizations, associations, social groups, venues and corporations in order to secure business for hotel in MERFE market
- Represented hotel at various trade shows, conferences, meetings and events
- Networked 4 times weekly in order to generate new, maintain existing, and solidify current business relationships
Business Travel Sales Manager
Holiday Inn Dallas Park Cities
11.2011 - 10.2014
- Created and executed strategic sales plan utilizing TravelClick’s EMC in order to identify, attract and retain BT accounts to generate 37% increase in transient bookings
- Successfully created customer referral reward program in order to saturate current accounts and generate new referrals
- Input information from customer calls and onsite visits into company's system using hotel’s customized CRM
- Assessed customer needs and provided tailored solutions to their travel conundrums
- Various Properties in Hospitality
Task Force Manager
Self-employed
12.2006 - 11.2011
- Supported Owners/ General Managers / Directors of Sales / Directors of Operations in operational improvements and resolution of external and internal problems to deliver top-notch customer service and generate revenue for variety of hotel brands
- Maintained multiple databases to keep track of all company inventory
- Proactively identified and solved complex problems impacting operations, management and business direction
- Represented properties at various trade shows, conferences, meetings and industry association events
- Researched and maintained knowledge of market trends, competition and clients for each assigned market/property
National Account Manager
Wyndham Hotels and Resorts, Inc
04.2001 - 09.2006
- Served as sole Diversity National Sales Manager for Brand upon hire
- Served on Women on Their Board
- Represented National Sales Team in Washington DC for National GLBT Chamber of Commerce launch in 2002
- Received “Circle of Excellence” award for generating over 50 new clients and growing $2.4M in new business in 2003
- Increased sales by growing market share through effective cross-selling tactics
- Reduced process lags while managing over 200 national accounts spanning 50 states
Education
Bachelor of Science - Business Administration
University of The People
Pasadena, CAHospitality Management Certificate - Hospitality
Alison Online
Ireland09.2019
Hospitality Sales Certificate -
Alison Online
Ireland03.2016
Business Management and Entrepreneurship Certificate - Business Management
Alison Online
Ireland12.2015
Hospitality Sales Certification - Hospitality Sales
Virginia Polytechnic Institute And State University
Blacksburg, VA08.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
Envision
MARSHA/FOSSE
Affiliations
- San Jose Chamber of Commerce
- San Jose Convention and Visitor's Bureau
- S.A.P. Center
- Island Hospitality
- Marriott International
- Urban Catalyst
Timeline
Director of Sales and Business Development
TownePlace Suites San Jose Downtown
01.2025 - Current
Sr. Sales Manager - BT & Corp. Group
Hilton San Jose
07.2024 - 11.2024
Sr. Sales Manager - SMERF Group
Crescent Hotels & Resorts
2023.11 - 2024.07
Area Director of Sales/Director of Sales
Aimbridge Hospitality
10.2018 - 09.2023
Business Travel Sales Manager
Hilton Garden Inn Dallas Market Center
11.2017 - 10.2018
SMERFE Sales Manager
Crowne Plaza Dallas Market Center
11.2014 - 11.2017
Business Travel Sales Manager
Holiday Inn Dallas Park Cities
11.2011 - 10.2014
Task Force Manager
Self-employed
12.2006 - 11.2011
National Account Manager
Wyndham Hotels and Resorts, Inc
04.2001 - 09.2006
Bachelor of Science - Business Administration
University of The People
Hospitality Management Certificate - Hospitality
Alison Online
Hospitality Sales Certificate -
Alison Online
Business Management and Entrepreneurship Certificate - Business Management
Alison Online
Hospitality Sales Certification - Hospitality Sales
Virginia Polytechnic Institute And State University
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
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