Dynamic and detail-oriented professional with extensive experience in office administration at Child Support Enforcement. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in document preparation and organization, consistently achieving high accuracy in data management while fostering a collaborative work environment. Fast learner committed to continuous improvement.
Overview
2026
2026
years of professional experience
Work History
Secretary
Child Support Enforcement
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Breast Trimmer
Koch Foods
02.2025 - 05.2025
Used scissors to complete delicate work.
Maintained safety practices and quality controls.
Removed unwanted or unneeded materials off desirable
Housekeeper
Bedford Care Center
11.2024 - 02.2025
Sanitized patient rooms and ensured cleanliness.
Fostered welcoming environment for patients.
Assisted with light needs.
I was in charge of training employees, making sure they were where they were needed.
I showed employees how to properly clean and sanitize each room .
Stocker
Dollar General Market
08.2023 - 02.2024
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Chiller Rehanger
Tyson Foods
03.2017 - 11.2023
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Paid attention to detail while completing assignments.
Grader
Peco Foods of Mississippi
10.2013 - 07.2015
Maintained a safe working environment through adherence to health, safety, and hygiene regulations.
Increased throughput by managing workload effectively and prioritizing tasks based on deadlines.
Ensured customer satisfaction through accurate grading and labeling of meat products.
Contributed to overall company success by achieving targets set for meat grading performance metrics.
Optimized production efficiency with thorough inspection and evaluation of meat products.
Reduced waste by identifying substandard cuts early in the production process.