Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Gilligan

Plano,TX

Summary

Adept at transforming patient lives, I leveraged my expertise in reconstructive surgery and compassionate care at Fresh Image, enhancing practice offerings and patient satisfaction. My leadership and aesthetic judgment propelled significant advancements in cosmetic procedures, achieving a notable increase in successful outcomes. My approach blends innovative techniques with empathetic patient consultations, setting new standards in cosmetic surgery excellence.

Overview

16
16
years of professional experience

Work History

Cosmetic Surgery Consultant

Fresh Image
06.2015 - 02.2025
  • Developed and maintained strong working relationships with vendors, ensuring access to the latest surgical equipment and technology.
  • Streamlined surgical workflow by implementing efficient scheduling strategies, increasing the number of successful procedures performed annually.
  • Reduced post-operative complications by employing cutting-edge surgical techniques and adhering to strict safety protocols.
  • Led efforts to improve overall patient experience within the practice, resulting in positive feedback from patients and increased referrals from other physicians.
  • Tailored individualized treatment plans based on thorough consultations, addressing each patient''s unique concerns and goals.
  • Displayed excellent bedside manner to build strong bonds with patients and help each feel at ease during surgical process.
  • Enhanced practice reputation by consistently delivering high-quality results in both cosmetic and reconstructive cases.
  • Educated patients on best practices for post-operative care, minimizing recovery time and ensuring optimal results.
  • Expanded practice offerings through continuous professional development and staying current on industry advancements.
  • Collaborated with multidisciplinary teams to provide well-rounded care for patients undergoing plastic surgery procedures.
  • Received post-operative feedback from patients indicating overwhelming satisfaction with services.
  • Increased patient satisfaction with meticulous attention to detail in all aspects of plastic surgery.
  • Collaborated closely with anesthesiologists to ensure safe sedation methods were utilized during all surgical procedures.
  • Fostered a compassionate and empathetic approach to patient care, enhancing trust and rapport between patients and the practice.
  • Consulted with patients to determine desired outcomes for surgeries and explained possible risks and side effects of specific surgical procedures.
  • Implemented innovative non-surgical treatments for facial rejuvenation, resulting in increased patient options and satisfaction.
  • Informed patients of risks prior to procedures to assist families and patients in making educated decisions for personal care.
  • Educated patients on recovery methods and times.
  • Recommended and designed plans for treatment.

Cosmetic Surgery Sales Consultant

Lifestyle Lift
10.2008 - 06.2015
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.

Education

Barber -

Metro Barber College
Lubbock, TX

Licensed Insurance Agent - Insurance Sales

Health Insurance
Springfield, MO

Skills

  • Leadership qualities
  • Compassionate care
  • Cosmetic procedures
  • Patient consultation
  • Surgical planning
  • Aesthetic judgment
  • Laser surgery
  • Breast augmentation
  • Facial reconstruction
  • Cosmetic surgery
  • Follow-up care
  • Patient advocacy
  • Treatment goals
  • Family education
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Patient care
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Patient confidentiality
  • Relationship building
  • Self motivation
  • Interpersonal skills

Timeline

Cosmetic Surgery Consultant

Fresh Image
06.2015 - 02.2025

Cosmetic Surgery Sales Consultant

Lifestyle Lift
10.2008 - 06.2015

Barber -

Metro Barber College

Licensed Insurance Agent - Insurance Sales

Health Insurance

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Tamara Gilligan