Tamara Gonzalez
Boston,MA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of situations in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Client Service Representative
VCA Brookline Animal Hospital
09.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduled and confirmed upcoming appointments
- Placed outbound calls for follow-ups and reaching out to prospective clients, managing over 50 calls daily
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Organized and detail-oriented with strong work ethic
- Presented and explained fees, including processing payments, and pet insurance claims
- Recommended, selected, and obtained products and services, including prescriptions
- Answered questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e. heartworm prevention, housebreaking, and flea & tick control)
- Managed medical records, charts, reports and correspondence
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Lead
Washington Square Academy
08.2020 - 08.2022
- Attended to wellbeing and growth of elementary and middle school students
- Prepared and implemented 4 lesson plans daily for different subjects and grade levels
- Provided weekly immersive, hands on based learning experiences for students across multiple subjects
- Created and supervised projects that incorporated knowledge of multiple lessons, concepts, etc
- Allowed students to apply what was learned in simulated real world conditions
- Created active, entertaining, and engaging learning environment
- Monitored, and tracked students’ socio-emotional and academic growth
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Conferred with parents about student progress to boost family involvement and enhance student support
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques
- Worked one-on-one with students and student teachers to increase overall classroom success
- Taught student classrooms with varying teaching methods and elevated average GPA
- Introduced new software into classrooms, enhancing student comprehension and improving test scores
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
ABA Therapist
APEX Behavioral Consulting
06.2019 - 08.2021
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Directed implementation of individualized treatment plans and behavior protocols
- Data collection and maintaining documentation for each client as well as recording, and summarizing data on observable client behavior
- Provided direct client care in 1:1 utilizing combinations of intensive teaching and natural environment training arrangements
- Followed prescribed behavioral skill acquisition and behavior reduction protocols
- Assisted with parent and caregiver training in line with client’s individualized treatment and behavior reduction protocols
- Maintain client confidentiality
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
- Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns with skill acquisition and behavior reduction assessments as well as preparing client materials
- Assume Lead Behavioral Technician responsibilities in their absence
- Collaborate with treatment team including client, parents and caregivers, outside professionals, Lead Behavioral Technician, ABA Interns, and co-workers
- Maintain and acquire technical knowledge by attending required trainings.
- Defined core problems and determined key strategies for investigating and remediating concerns.
Sitter and Walker
Tami’s Canine Care
08.2017 - 08.2020
- Customer service and improving customer care
- Communicated frequently with clients during stays, and follow-up communications
- Marketed small business, including designing and distributing business cards
- Managed revenue/expenses, cash flow etc
- Grew client base from 0 to 151 people, all while running business only part-time
- 70% were repeat clients
- All 37 reviews of business are 5 stars
- Provided safe, fun, and sanitary environment for pets during their stay
- Employed positive reinforcement methods to encourage good behavior
- Completed regular check-ins and progress report for each client
- Administered medications, following strict instructions from owners and medical labels.
Paraprofessional
Brookline Early Education Program
12.2019 - 06.2020
- Established and maintained collaborative relationships with all school staff
- Performed routine clerical tasks operating variety of educational and office-related machines and equipment
- Modeled understanding, patient, and receptive attitude toward students of various age groups and disabilities
- Implemented small group and individualized instructional services under supervision of classroom teacher and/or special educator
- Provided supervision and support to students in electives and/or activities as determined by IEP Team
- Provided supervision and support to students unsupervised by lead teachers and IEP Team
- Attended and participated in paraprofessional trainings and professional development as scheduled
- Complied with all district and school policies and procedures
- Participated in IEP meetings and/or classroom planning meetings as assigned
Receptionist and Sales Associate
Elements Massage, BROOKLINE
12.2016 - 12.2017
- Answered phones professionally and converting phone calls into appointments
- Accurate scheduling and completing retail sales process
- Addressed emergency scheduling issues quickly and professionally
- Addressed client requests and disputes professionally and efficiently
- Maintained leadership in studio while management is not there
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
Associate Teacher
Match Charter Middle School
12.2014 - 05.2016
- Assisted lead teacher with daily routines and activities
- Assisted with health and safety protocols to keep children from harm and supervise at all times
- Implemented Conscious Discipline in classroom environment
- Interacted with children, encouraging problem solving exploration, experimentation and question
- Created and implemented supplementary spelling, math, and reading lessons in small groups
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
Education
Some College (No Degree) - Mental Health Counseling
Suffolk University
Boston, MASome College (No Degree) - Psychopharmocology
Danish Institute For Study Abroad
Copenhagen DenmarkBachelor of Arts - Neuroscience, Philosophy
Bates College
Lewiston, ME05.2014
Some College (No Degree) - Organic Chemistry
Lehman College of The City University of New York
The Bronx, NYHigh School Diploma -
Choate Rosemary Hall
Wallingford, CT05.2010
Skills
- Extremely well organized and task oriented
- Strong critical thinking and creative problem solving
- Excellent communication skills
- Customer service, education and counseling
- Patient engagement and service
- Client Interfacing
- Client Interactions
- Client Education
- Curriculum development
- Coaching and Mentoring
- Highly experienced with leadership roles
- Recruitment and Hiring
- Team Development
- Office Organization
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative
VCA Brookline Animal Hospital
09.2022 - Current
Lead
Washington Square Academy
08.2020 - 08.2022
Paraprofessional
Brookline Early Education Program
12.2019 - 06.2020
ABA Therapist
APEX Behavioral Consulting
06.2019 - 08.2021
Sitter and Walker
Tami’s Canine Care
08.2017 - 08.2020
Receptionist and Sales Associate
Elements Massage, BROOKLINE
12.2016 - 12.2017
Associate Teacher
Match Charter Middle School
12.2014 - 05.2016
Some College (No Degree) - Mental Health Counseling
Suffolk University
Some College (No Degree) - Psychopharmocology
Danish Institute For Study Abroad
Bachelor of Arts - Neuroscience, Philosophy
Bates College
Some College (No Degree) - Organic Chemistry
Lehman College of The City University of New York
High School Diploma -
Choate Rosemary Hall
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