Tamara Gonzalez
Cherry Hill,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Watchung Pediatrics
01.2018 - 03.2024
- Scheduling appointment using EHR
- Aiding in training new hires
- Aiding in looking through providers schedules for errors
- Revising with patients information in the system and making necessary changes
- Checking in virtual appointments via Doxy
- Communication with providers and managers in regards to scheduling and aiding in any changes
- Reaching out to new patients to establish care
- Insurance eligibility for state and commercial insurance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
OD Technician / Front End Manager
The Eyexam Group
01.2013 - 01.2017
- Input patients prescription from paper into system
- Scheduling appointments
- Supporting the doctor and pre testing patients
- Product knowledge and ordering trial contact lenses
- Delegating daily tasks among staff and assisting when needed
- Training new hires
- Coaching and mentoring staff.
- Increased patient comfort during eye examinations, utilizing advanced diagnostic equipment and techniques.
- Educated patients on proper eyecare practices, promoting long-term ocular health.
- Provided exceptional customer service, fostering strong relationships with patients and colleagues alike.
- Contributed to team efficiency by assisting in inventory management and supply ordering processes.
- Executed precise lens measurements, guaranteeing optimal fit and visual acuity for patients'' corrective eyewear.
- Delivered high-quality vision screenings as part of comprehensive eye exams for early detection of potential issues or disorders.
- Assisted in training new staff members, sharing expertise to foster an effective support system within the practice.
- Troubleshot technical issues related to equipment operation or maintenance promptly, minimizing downtime.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Streamlined communication processes among team members, resulting in improved information flow across departments during peak hours or special events.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
OD Technician
Visionworks
04.2013 - 06.2013
- Scheduling appointment
- Responsible for pre testing patients and work hand in hand with the doctor
- Organizing and filing paperwork
- Product knowledge
- Ordering supplies and selling them
- Contacting patients for when their product is ready for pickup
- Contacting insurance companies to gain authorization for services to be rendered.
- Assisted in the selection of appropriate eyewear, considering individual needs and preferences.
- Maintained detailed patient records, ensuring accuracy and confidentiality in documentation.
Volunteer Work
INOVA Alexandria Hospital
01.2009 - 01.2010
- Converting patients paperwork into an electronic format
- Aiding patients in finding where they needed to go
- Delivering mail to patients
- Training new volunteers
- Managing and controlling a safe environment for patients.
Skills
- Computer proficient
- Customer Service
- Multitasking
- Typing Skills
- Bilingual (Spanish and English)
- Communication
- Organization
- Teamwork
- Spreadsheet Management
- Clerical Support
- Data Entry
- Reception oversight
- Scheduling
- Calendar Management
- Appointment Scheduling
- Patient care advocacy
- Computer Skills
- Data organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Administrative Assistant
Watchung Pediatrics
01.2018 - 03.2024
OD Technician
Visionworks
04.2013 - 06.2013
OD Technician / Front End Manager
The Eyexam Group
01.2013 - 01.2017
Volunteer Work
INOVA Alexandria Hospital
01.2009 - 01.2010
Similar Profiles
Zachary CohenZachary Cohen
Assistant Golf Professional at Watchung Valley Golf ClubAssistant Golf Professional at Watchung Valley Golf Club
Justin TenelemaJustin Tenelema
Movie Theater Employee at Cinemark Watchung and XDMovie Theater Employee at Cinemark Watchung and XD
Kierra HortonKierra Horton
Medical Receptionist at Watchung PrediatricsMedical Receptionist at Watchung Prediatrics
Jasmyn HughesJasmyn Hughes
Personal Assistant at Independent ContractorPersonal Assistant at Independent Contractor
Isaac LeeIsaac Lee
Network Engineer, Specialist at The Vanguard Group Inc.Network Engineer, Specialist at The Vanguard Group Inc.