Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Goodwin

Hoboken

Summary

Results-oriented sales professional with track record of generating revenue and fostering client relationships. Adept at identifying customer needs and providing effective solutions to drive business growth. Reliable team player with focus on collaboration and adaptability, ensuring alignment with dynamic business goals. Proven skills in communication and strategic planning.

Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.

Overview

10
10
years of professional experience

Work History

Slab Sales Consultant

Artistic Tile
01.2018 - Current
  • Company Overview: Luxurious Tile Distributor
  • Scheduling appointments and updating the calendar.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulation
  • Consulted with businesses to supply accurate product and service information.

Server

The Cheesecake Factory
12.2015 - 05.2018


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Call Center Agent

Renewal by Anderson
06.2017 - 01.2018
  • Company Overview: Window and door replacement company
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Call Center Rep

Hanul Corp.
11.2015 - 06.2017
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication 'scripts' when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.

Education

Psychology major -

Hudson County Community College
Jersey City, NJ
01.2006

Medical Assisting - undefined

Institute of Health Education
Jersey City, NJ
12.2014

Diploma - undefined

Hoboken High School
Hoboken, NJ
06.2002

Skills

  • Administration skills
  • Proficient in Windows
  • Microsoft Word
  • PowerPoint
  • Microsoft Excel
  • Customer service
  • Cash handling experience
  • Verbal Communication
  • Phone Skills
  • Listening
  • Data Entry Skills
  • People Skills
  • Informing
  • Customer Focus
  • Attention to Detail
  • Professionalism
  • Multi-tasking
  • Customer relationship management
  • Time management
  • Product and service sales
  • Consultative sales
  • Project management
  • Contract negotiation and closing tactics
  • Customer relationship building
  • Sales consultation
  • Upselling and cross selling
  • Customer needs assessment

Timeline

Slab Sales Consultant

Artistic Tile
01.2018 - Current

Call Center Agent

Renewal by Anderson
06.2017 - 01.2018

Server

The Cheesecake Factory
12.2015 - 05.2018

Call Center Rep

Hanul Corp.
11.2015 - 06.2017

Medical Assisting - undefined

Institute of Health Education

Diploma - undefined

Hoboken High School

Psychology major -

Hudson County Community College

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