Tamara Gordon
Cleveland,OH
Summary
Dynamic professional with a proven track record at Progressive Insurance Companies, excelling in customer support and underwriting guidelines. Leveraged strong research skills and problem-solving abilities to enhance customer satisfaction and streamline processes. Achieved significant outcomes by fostering robust internal communications and public speaking, showcasing a blend of hard and soft skills.
Overview
24
24
years of professional experience
Work History
Contract Consultant
Self-Employed
10.2010 - Current
- Provided guidance on best practices for contract management, improving internal processes and overall efficiency within the business.
- Enhanced client satisfaction by promptly addressing concerns and implementing effective solutions.
- Reviewed existing contracts to identify opportunities for renegotiation or consolidation, resulting in cost savings for clients without compromising service quality.
Internet Specialist
Progressive Insurance Companies
01.2001 - Current
- Collaborated with cross-functional teams to identify areas for process improvement.
- Delivered highest customer experience with moderate to complex clients, ensuring understanding and compliance.
- Achieved high levels of customer satisfaction through empathetic communication and creative problem-solving skills.
- Maintained comprehensive knowledge of company products, policies, and procedures to provide accurate information to customers.
- Utilized exceptional research and writing skills to deliver to customers across various platforms, while ensuring consistency, empathy and professionalism.
Litigation Underwriting Specialist
Progressive Agency
03.2006 - 09.2009
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Developed strong relationships with Agents, Legal Team, Compliance Group and Insurance Professionals leading to a higher volume of out of court settlements and reduction in corporate cost.
- Analyzed insured policy file, claims, underwriting value and case documents of opposing counsel in preparation for hearings.
- Wrote, edited and filed final dispositions of case, including summary, recommendations, deliverables and outcomes.
Education
Bachelor of Arts - Social Relations And Criminal Studies
Cheyney University of Pennsylvania
Cheyney, PAJ.D. - Legal Studies
Cleveland Marshall College of Law
Cleveland, OhioSkills
- Customer Support
- Competitor Analysis
- Underwriting guidelines
- Documentation Review
- Risk Assessment
- Strong research skills
- Internal Communications
- Problem-Solving
- Public Speaking
Timeline
Contract Consultant
Self-Employed
10.2010 - Current
Litigation Underwriting Specialist
Progressive Agency
03.2006 - 09.2009
Internet Specialist
Progressive Insurance Companies
01.2001 - Current
Bachelor of Arts - Social Relations And Criminal Studies
Cheyney University of Pennsylvania
J.D. - Legal Studies
Cleveland Marshall College of Law
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