Tamara Grant
Darlington,SC
Summary
Dynamic professional with a proven track record, excelling in effective communication and problem-solving. Skilled in client relationship management and organizational efficiency, I have successfully enhanced customer satisfaction and streamlined processes, ensuring compliance and optimal productivity. Committed to delivering exceptional support and fostering positive team environments.
Overview
10
10
years of professional experience
Work History
Package Handler
FedEx
Florence, SC
01.2024 - Current
- Packed boxes and stock using organizational guidelines.
- Followed company policies and procedures for secure package handling.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Stacked boxes onto pallets in an efficient manner.
Operation Coordinator
Cohere
Florence, SC
05.2021 - 01.2024
- Analyzed data to identify areas of improvement within the business.
- Formed and sustained strategic relationships with clients.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Responded quickly to customer inquiries, needs and problems.
Assurance Coordinator
Assurant
Florence , SC
12.2015 - 05.2021
- Organized team events to promote a positive work environment.
- Resolved customer complaints in a timely manner while upholding company standards.
- Monitored inventory levels and ordered additional supplies as needed.
- Ensured compliance with company policies and procedures related to project management activities.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
Darlington High School
Darlington, SC06-2007
Skills
- Effective communication
- Problem solving
- Time management
- Organizational skills
- Record keeping
- Customer support
- Client relationship management
Timeline
Package Handler
FedEx
01.2024 - Current
Operation Coordinator
Cohere
05.2021 - 01.2024
Assurance Coordinator
Assurant
12.2015 - 05.2021
High School Diploma -
Darlington High School