Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Gray

Humble,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Full Service Associate

5 Point Credit Union
Spring, Texas
10.2024 - 07.2025
  • Provided exceptional customer service to members in various banking transactions.
  • Assisted members with account inquiries and resolved issues effectively.
  • Processed deposits, withdrawals, and loan payments accurately and efficiently.
  • Educated members on credit union products and services available to them.
  • Utilized banking software to manage transactions and member accounts securely.
  • Ensured compliance with credit union policies during all transactions and interactions.
  • Performed opening and closing duties such as counting money in drawers, setting alarms.

Technical Support Representative II

Jack Henry & Associates
Houston, Texas
07.2018 - 04.2024
  • Resolved technical issues for clients using banking software and services.
  • Provided support for system upgrades and product installations to enhance functionality.
  • Assisted customers in navigating software tools and troubleshooting problems effectively.
  • Documented customer interactions and technical solutions in the support database.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Used remote login tools to assist clients with technical and product questions.
  • Participated in after-hours on-call rotation for critical support needs.

Member Service Representative

Space City Credit Union
Houston, Texas
05.2017 - 10.2017
  • Assisted members with account inquiries and transaction processing.
  • Greeted customers in a friendly and professional manner.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Researched complex issues related to accounts or services provided by the organization.
  • Presented and explained services and products to meet member needs.
  • Delivered quality service by assessing, advising and assisting credit union members.

Member Account Representative

Shell Federal Credit Union
Deer Park, Texas
04.2015 - 05.2017
  • Delivered quality service by assessing, advising and assisting credit union members.
  • Presented and explained services and products to meet member needs.
  • Analyzed account information for trends that could indicate fraudulent activity or potential risks.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Recognized opportunities to cross-sell additional products or services based on customer needs.

Education

High School Diploma -

M. B. Smiley High School
Houston, TX
05-1997

Skills

  • Customer service and support
  • Transaction processing
  • Relationship management
  • Technical troubleshooting
  • Problem solving
  • Effective communication
  • Time management

Timeline

Full Service Associate

5 Point Credit Union
10.2024 - 07.2025

Technical Support Representative II

Jack Henry & Associates
07.2018 - 04.2024

Member Service Representative

Space City Credit Union
05.2017 - 10.2017

Member Account Representative

Shell Federal Credit Union
04.2015 - 05.2017

High School Diploma -

M. B. Smiley High School

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