Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Green

Lancaster,TX

Summary

I am seeking employment with a company where I can use my talents and skills to grow and expand within the company. Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.

Overview

9
9
years of professional experience

Work History

Community Manager

Avenue5
Dallas, TX
12.2023 - Current
  • 340 Units
  • Created content for social media platforms to engage the community.
  • Monitored online conversations and provided constructive feedback.
  • Compiled reports on website traffic, conversions, and other metrics.
  • Conducted surveys to gain insights into customer needs and preferences.
  • Optimized existing processes through automation or improved workflow.
  • Performed regular maintenance of all social media accounts.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Saved money by operating community within budget.
  • Updated resident accounts with latest personal information and recent payments.
  • Improved NOI through rent growth and expense management.
  • Drove tenant feedback to deliver information to management for corrective action.
  • Partnered with maintenance to ensure 20% of vacant apartments are ready at all times.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Compiled and conveyed operational and financial data to regional manager.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Met with clients to negotiate management and service contracts.
  • Responded to customer inquiries in a timely manner.
  • Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.

Community Director

Indio Management
Dallas, TX
03.2023 - 12.2023
  • 208 units
  • Perform physical inspections of the property and verify the condition of vacant apartments.
  • Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
  • Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and insurance.
  • Maintain records of all aspects of management activity daily, weekly, and monthly. Generate various reports as required.
  • collect rents when due and posted promptly, operate financially within the approved budgets.
  • Perform evictions, utility cut-offs.
  • Make daily rental rate approvals with direction from Regional Director.
  • Hire, train, motivate and supervise all on-site staff to achieve the assigned community's operational goals.
  • Monitor employee timecards and punches daily to ensure proper payroll practices.
  • Review all notices to vacate to determine the cause of the move-out.

Roving Community Manager

Wedgewood, Inc
Dallas, TX
05.2022 - 03.2023
  • Managed multiple boutique properties (8)
  • Monitor and maximize rental collection activity across the portfolio, including depositing rent checks.
  • Collaborate with Construction and Asset Management teams to develop long-term capital improvement plans for each property.
  • Meet with potential tenants, show them the property, and process their applications, including running credit checks.
  • Advertise vacant units to find qualified residents.
  • Maintain records of income, expenses, signed leases, complaints, maintenance.
  • Prepare reports on the financial performance of properties.
  • Terminate leases and initiate eviction proceedings when needed.
  • Maximize resident retention.

Dual Site Property Manager

Odin Properties
Dallas, TX
08.2018 - 07.2021
  • 400 units
  • Assist in the formulation of budgets for each upcoming calendar year.
  • Staying within the established budget guidelines throughout the year.
  • Actively maintain and report monthly variances and narratives.
  • Ensures that all rents are collected when due, and posted in a timely manner.
  • Make sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
  • Performs evictions, utility cut-offs, and landlord liens as required on delinquent rent.
  • Approved and submitted all invoices to the corporate office for payment though AvidXchange.

Property Manager

Wehner Multi-Family
Dallas, TX
02.2015 - 07.2018
  • 380 units
  • Assist in the formulation of budgets for each upcoming calendar year
  • Staying within the established budget guidelines throughout the year
  • Actively maintain and report monthly variances and narratives
  • Ensures that all rents are collected when due, and posted in a timely manner
  • Make sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis
  • Performs evictions, utility cut-offs, and landlord liens as required on delinquent rents

Education

Associate Degree - Businesses Management

Blinn College
05.2005

Skills

  • Financial Budgeting and Reporting
  • Tenant and Eviction Laws
  • Income and Expense Management
  • Maintenance Oversight
  • Daily Operations Management
  • Codes Compliance
  • Staff Coordination
  • Deposits Management
  • Decision Making
  • Operating Cost Tracking
  • Violation Resolution
  • Tenant and Owner Liaising
  • Administrative Leadership
  • Vacancy Marketing
  • Client Relations
  • Sale and Rental Recordkeeping
  • Budget Preparation
  • Payment Processing

Timeline

Community Manager

Avenue5
12.2023 - Current

Community Director

Indio Management
03.2023 - 12.2023

Roving Community Manager

Wedgewood, Inc
05.2022 - 03.2023

Dual Site Property Manager

Odin Properties
08.2018 - 07.2021

Property Manager

Wehner Multi-Family
02.2015 - 07.2018

Associate Degree - Businesses Management

Blinn College

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Tamara Green