Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Quote
Timeline
Hi, I’m

TAMARA GREENE-HUNDLEY

Madison,AL.
TAMARA GREENE-HUNDLEY

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
years of professional experience
1
Certification

Work History

Ol Heidelberg

General Manager
08.2017 - Current

Job overview

  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Used to working long hours and holidays usually 60+ hour work week to meet expectatons. + Type or edit your work history here

Patti Greene

Commercial Advertising Executive
07.2002 - 11.2023

Job overview

  • Developed and sold new and existing advertising accounts, expanding portfolio and client base Number%.
  • Managed successful product launches with carefully designed promotional materials and strategic marketing plans.
  • Made outbound calls to existing customers to upsell advertising packages.

J.R. Phelps

Customer Service Representative
05.1998 - 07.2001

Job overview

  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

J.F. INGRAM TECHNICAL COLLEGE
Wetumpka, AL

Serve Safe Qualified from Floral Design
07.2012

University Overview

Skills

  • Delegating Work
  • Branding
  • Budget Allocation
  • Team Oversight
  • Assignment Delegation
  • Purchasing and planning
  • Client Account Management
  • Cost Control
  • Organizational Development
  • Workflow Planning
  • Performance Improvements
  • Employee reviews
  • Financial Management
  • Business Management
  • Business Administration
  • Payroll Administration and Timekeeping
  • Cost analysis and savings
  • Operations Oversight
  • Management Team Building
  • Decision-Making
  • Staff Motivation
  • Staff Management
  • Expense Control
  • Financial Administration
  • Troubleshooting Expertise
  • Verbal and Written Communication
  • Total Quality Management
  • Supervision and Training
  • Employee Scheduling
  • Team Leadership
  • Staff Training
  • Customer Experience
  • Safety Protocols
  • Client Relations
  • Problem Resolution
  • Inventory Control

Accomplishments

Accomplishments

Serve safe qualified

2023 Best of Huntsville winner

Certification

Serve safe certification

Responsible vendor certification

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

General Manager
Ol Heidelberg
08.2017 - Current
Commercial Advertising Executive
Patti Greene
07.2002 - 11.2023
Customer Service Representative
J.R. Phelps
05.1998 - 07.2001
J.F. INGRAM TECHNICAL COLLEGE
Serve Safe Qualified from Floral Design

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TAMARA GREENE-HUNDLEY