Tamara Guillot

Work History

Housekeeper

Landmark Nursing Home

09.2024 - Current

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Disposed of trash and recyclables each day to avoid waste buildup.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Dusted picture frames and wall hangings with cloth.
Verified cleanliness and organization of storage areas and carts.
Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Washed and put away kitchen dishes, utensils and glassware.

Teller

Regions Bank

10.2003 - 07.2005

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Monitored and reported suspicious activity in line with bank security policies.
Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Identified sales opportunities and referred customers to branch partners in financial services.
Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
Reinforced customer trust by providing accurate account information and transaction confirmations.
Increased customer satisfaction through friendly interactions and resolving issues promptly.
Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Enhanced team knowledge by sharing best practices in cash handling and customer service.
Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Enhanced customer experience by efficiently processing transactions and addressing inquiries.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Counted, verified and handled bank deposits and armored car transactions.
Referred customers to other banking departments for specialized services.
Cross-sold credit cards, loans and other bank products.
Processed applications for new accounts.

Loan Officer

Hibernia National Bank

06.2001 - 10.2003

Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of bank records and client information.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Submitted loan applications to underwriter for verification and recommendations.
Examined customer loan applications for loan approvals and denials.
Developed strong relationships with customers through high levels of customer service.
Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Ensured compliance with all federal and state regulations throughout the loan origination process.
Advised clients on mortgage, education and personal loans.
Improved loan processing efficiency by streamlining application procedures and documentation requirements.
Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
Collaborated with other departments to promptly process loan applications.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
Streamlined loan processing procedures, significantly reducing turnaround times for loan approvals.
Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
Collaborated with underwriting team to expedite loan approvals, meeting customer expectations for quick service.
Conducted comprehensive risk assessments for loan portfolios, resulting in balanced risk management.
Conducted regular training sessions for new loan officers, enhancing team competence and service quality.
Tailored loan packages to meet specific needs of small businesses, fostering community economic growth.
Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
Reviewed and updated loan policies to reflect current best practices, ensuring operational excellence.
Implemented new loan origination software, increasing processing efficiency and accuracy.
Assisted customers with completing loan applications and other paperwork.
Processed loan applications and monitored progress from start to finish.
Evaluated loan requests and documents to verify accuracy and completeness.
Negotiated loan terms and conditions with customers to secure best deal.
Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Identified opportunities to cross-sell and upsell loan products to customers.
Assessed loan portfolios for compliance with underwriting policies.
Supervised loan personnel and motivated to maintain customer service and performance standards.
Helped college students obtain financial aid through loan programs.

Summary

Overview

Work History

Housekeeper

Teller

Loan Officer

Education

Accounting

Skills

Timeline

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