Tamara Gwynn

• Maintained cleanliness and sanitation standards across county office buildings, ensuring a safe and orderly environment for staff and visitors.
• Maintained spotless living spaces through detailed dusting, vacuuming, mopping, and sanitizing routines.
• Organized cleaning schedules to ensure consistent room readiness and efficient daily workflow.
• Inspected surfaces, linens, and fixtures to identify cleaning needs and uphold quality standards.

• Coordinated intake and preparation of medical specimens for laboratory analysis, ensuring accuracy and readiness for testing. Addressed high-volume customer service calls, providing timely updates and effective resolution of inquiries.
• Accessioned specimens into laboratory information system, verifying identifiers and test orders for accuracy.
• Centrifuged, aliquoted, and prepared samples for testing according to laboratory protocols.
• Inspected specimen integrity, identifying clots, leaks, mislabels, and other processing discrepancies.

• Resolved customer inquiries and complaints while processing product returns and exchanges.
• Provided customer service support to resolve inquiries and complaints.
• Resolved customer inquiries regarding hemp product details, shipping status, and order updates.
• Processed orders accurately, coordinating payment verification, fulfillment, and delivery follow-up.
• Trained new representatives on CRM workflows, response standards, and product knowledge.
• Documented customer concerns and escalated complex issues to operations and fulfillment teams.
• Maintained consistent communication across email, phone, and chat channels to support customer satisfaction.
• Reviewed order records for accuracy, correcting address errors and preventing fulfillment delays.
• Collaborated with sales and logistics teams to streamline service response and shipment coordination.
• Monitored recurring service issues, recommending process improvements for faster resolution and better retention.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Operated the grill station and prepared customer orders according to company food safety and quality standards.
• Prepared Bojangles menu items following recipes, portion standards, and cooking procedures.
• Monitored fryer, grill, and holding equipment to maintain food quality and consistency.
• Maintained clean, sanitized workstations in compliance with food safety standards.

• Executed food preparation and service, upholding kitchen safety and quality standards to ensure customer satisfaction.
• Prepared chicken, biscuits, and breakfast items according to Bojangles recipes and quality standards.
• Monitored fryer, grill, and holding equipment to maintain safe temperatures and product consistency.
• Coordinated kitchen workflow during rush periods to support timely order completion.

Expected graduation date for the Culinary Arts program is November.