Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tamara Hall

Tamara Hall

Murray,UT

Summary

Dynamic Client Service Representative with a proven track record at Intermountain Healthcare, adept at de-escalating stressful situations while ensuring customer satisfaction. Skilled in medical terminology and complaint handling, I excel in delivering timely test results and fostering strong client relations, enhancing overall service quality and operational efficiency.

Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.

Overview

20
20
years of professional experience

Work History

Client Service Representative

Intermountain Healthcare
06.2024 - Current
  • Serves as the voice of Intermountain Laboratory and the primary contact for patients, hospital personnel and Intermountain clients including doctors and nurses.
  • Responsible for calling test results to medical caregivers, including life threatening critical test results and taking inbound calls to provide test information, collection instructions, supply requests and testing results.
  • Navigate multiple computer systems to aid in troubleshooting and resolving questions regarding laboratory services and support as well as accurate documenting.
  • Calmly and respectfully deescalated stressful situations with professionalism.

Senior Fraud Investigator

EBay Inc
02.2018 - 05.2024
  • Proactively monitored high-risk accounts to detect potential fraud indicators early, leading to faster resolution times.
  • Mentored junior investigators, providing guidance and support to enhance their professional growth and development within the organization.
  • Played a critical role in shaping corporate anti-fraud policies by providing subject matter expertise during policy development meetings.
  • Exposed complex fraud schemes by conducting comprehensive financial analysis and in-depth interviews with suspects.
  • Successfully managed multiple high-profile cases simultaneously while maintaining strict deadlines and achieving desired results consistently.
  • Improved fraud detection rates through meticulous case investigations and collaboration with cross-functional teams.
  • Enhanced customer satisfaction by expediting claim resolutions without compromising on thoroughness or accuracy during investigations.
  • Reduced fraud losses by implementing advanced data analysis techniques and identifying fraudulent
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Office Manager

Robins Dusty Attic
06.2012 - 02.2018
  • Completed operational requirements by scheduling and assigning cleaning jobs, collecting payments, monitoring clerical functions, reviewing and approving supply requisitions.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Autism Support Teacher

Pingree School for Autism
08.2011 - 06.2012
  • Enhanced student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
  • Coordinated with related service providers to align therapeutic interventions and educational supports, maximizing the overall impact on student progress.
  • Boosted student confidence and autonomy through consistent positive reinforcement and encouragement.
  • Created visual aids and schedules to support daily routines, enhancing students'' time management skills and independence.
  • Established strong partnerships with parents through regular communication, fostering a supportive network for each child''s ongoing development.
  • Provided one-on-one support for students requiring additional assistance, leading to significant improvements in academic performance and overall wellbeing.
  • Established a safe and nurturing learning environment where students felt comfortable expressing themselves openly, promoting emotional well-being and personal growth.
  • Implemented behavior modification strategies to promote a positive classroom environment conducive to learning.
  • Administered assessments to measure student progress toward IEP goals, informing future instruction and interventions accordingly.
  • Facilitated sensory integration activities to help regulate emotions and improve focus during instructional periods.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Redirected students using Positive Behavior Support (PBS).

Education

Tech Certificate - Medical Assistant

Utah Career College
West Jordan, UT
06.1999

Skills

  • Medical terminology
  • HIPPA
  • Customer support
  • Customer focus
  • Call center experience
  • Payment processing
  • Follow-up skills
  • Customer education
  • Client relations
  • Meeting deadlines
  • Complaint handling
  • Escalation management
  • Outbound calling
  • Customer service
  • Teamwork and collaboration
  • Data entry
  • Administrative and office support
  • Microsoft office
  • Computer skills
  • Customer relationship management (CRM)
  • Document and records management
  • Calm and professional under pressure
  • Multi-line phone talent
  • Understanding customer needs
  • Inbound call management
  • Professional telephone demeanor
  • Customer data confidentiality
  • Quality control
  • Quality assurance controls
  • De-escalation techniques

Timeline

Client Service Representative

Intermountain Healthcare
06.2024 - Current

Senior Fraud Investigator

EBay Inc
02.2018 - 05.2024

Office Manager

Robins Dusty Attic
06.2012 - 02.2018

Autism Support Teacher

Pingree School for Autism
08.2011 - 06.2012

Tech Certificate - Medical Assistant

Utah Career College

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