TAMARA HAMILTON
Columbus,GA
-Always celebrate the wins, they're one step closer
-At the beginning of the day
Mariah
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. I'm looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
SCHEDULING SPECIALIST
RENAL ASSOCIATES
COLUMBUS,GA
05.2019 - Current
- Provided detailed information about available services and requirements.
- Documented calls and appointments using Medisys, Cerner and Epic software.
- Called Physician patients to coordinate schedules and set appointments.
- Set up and updated patients accounts with latest information.
- Established rapport with callers to build loyalty and support retention goals.
- Answered phone calls and answered questions from potential patients.
- Entered daily data in computer systems and documented office activities.
- Established and maintained client rapport by utilizing quality customer service.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
Apple Technical Support Representative
KELLY SERVICES
REMOTE
01.2015 - 05.2019
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Walmart
Columbus, GA
08.2015 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Completed inventory counts and ordered merchandise.
Education
Associate of Science - MEDICAL BILLING AND CODING
01.2019
High School Diploma -
06.2007
Skills
- Data Verification, Data Entry Expertise
- Time Management
- Appointment Booking
- Cold Calling, Call Transfers, Phone Etiquette Expertise
- Documentation Skills
- Microsoft Excel
- Clinic Administration
- Equipment Requisition
- Reading Comprehension
- Scheduling Databases
Computers
I enjoy working with computers. I feel I am very knowledgeable around the basics of a computer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SCHEDULING SPECIALIST - RENAL ASSOCIATES
05.2019 - Current
Customer Service Representative - Walmart
08.2015 - 10.2017
Apple Technical Support Representative - KELLY SERVICES
01.2015 - 05.2019
Ultimate Medical Academy - Clearwater - Associate of Science, MEDICAL BILLING AND CODING
Mount Zion High School - High School Diploma,