Tamara Hamilton
Decatur,GA
Summary
Organized Receptionist and Appointment Setter with 4 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
14
14
years of professional experience
Work History
Scheduling Specialist, Tech Support
RENAL ASSOCIATES, Kelly Connect
05.2019 - 08.2023
- Daily scheduling of patient appointments for 6 physicians and 4 Nurse Practitioners
- Received incoming referrals from physicians in area to schedule New Patients within timely manner appx 10-20 a day
- Keep patient information and insurance up to date, answer phone calls, return voice mails, fax documents, and mail paperwork in timely manner
- Used EMR software daily; Epic, Medisys, Centrix, Falcon, Cerner
- Ensured physicians schedules was accurate for weeks to follow
Tech Support
Kelly Service
05.2014 - 07.2019
- Provide support and answered high call volumes appx 50 calls a day assisting customers with product concerns
- Set up appointments for in store concerns if needed, as well as resolved billing questions
- Used tech savvy and research skills to help customers in troubleshooting devices supported with company, such as phones, tablets, headsets. resolve concerns with little to no supervision
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Cashier / Customer Service Associate
Walmart
10.2015 - 03.2017
- Act as direct point of contact for customers
- Performed transactions and returns of merchandise, answer questions, and stock shelves
- Provide customer service in timely manner with smile and established point of contact
Receptionist / Administrative Support
U.S. Tax Pro
01.2010 - 04.2013
- Performed and coordinated the administrative activities of the office
- Greeted customers, answered phones, scheduled and confirmed appointments, and recorded information
- Organized paperwork and maintained office files
- Made certain the office remained organized and running smoothly.
Education
Associate of Science - Medical Billing And Coding
08.2019
High School Diploma - CNA Nursing
2007
Skills
CMS (Less than 1 year)
CONTENT MANAGEMENT SYSTEM (Less than 1 year)
CPT (Less than 1 year)
DATA ENTRY (Less than 1 year)
EHR (Less than 1 year)
ICD-10
ICD-9
Medical Records
Medical Billing
Medical Coding
Insurance Verification
Medical Scheduling
Medical Office Experience
Additional Information
Skills
- Microsoft Office, Web Search, and Computer literate
- Typing Speed: 39 words per minute
- Data entry, Organizational and phone skills
- Customer Rapport
- Professional Telephone Demeanor
- Medical Billing & Coding
- Introduction to ICD-10-CM
- Co-Payments & Deductibles
- Greenway PrimeSUITE
- Electronic Medical Records
- EHR / EMR
- Insurance Billing Procedures
- Insurance Verification
- Medical Records Management
- Medical Terminology
- HIPAA
- Medicare, Medicaid, TRICARE
- Insurance Claim Processing
- Electronic Payment Posting
- Appointment Scheduling
- Office Management
- Data Entry
- 10-Key Skills
Additional Information
- Available to start immediately
Timeline
Scheduling Specialist, Tech Support - RENAL ASSOCIATES, Kelly Connect
05.2019 - 08.2023
Cashier / Customer Service Associate - Walmart
10.2015 - 03.2017
Tech Support - Kelly Service
05.2014 - 07.2019
Receptionist / Administrative Support - U.S. Tax Pro
01.2010 - 04.2013
Ultimate Medical Academy - Associate of Science, Medical Billing And Coding
Mount Zion High School - High School Diploma, CNA Nursing
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