Tamara Hannon
North Port,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Practice Manager
Quigley Eye Specialists
02.2023 - Current
- Check in and check out
- Insurance verification and authorizations
- Answering calls and scheduling appointments
- Collect copays, deductibles, post payments and balance monies
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Order supplies and keep inventory up to date
- Payroll
- Enhanced patient experience by managing front office operations efficiently and professionally.
Office Coordinator
Community Eye Center/Quigley Eye Specialists
01.2017 - Current
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support, addressing routine, and special requirements.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for employees.
- Check in and check out
- Insurance and authorizations
Front Office Specialist
Community Eye Center
07.2001 - Current
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Check and Check out
- Answering phones and making appointments
- Collect copays and deductibles and post and balance monies
Skills
- Quick learner and well rounded
- Takes on new tasks willingly
- Customer service
- Problem-solving
- Effective communication
- Time management
- Organizational skills
Timeline
Practice Manager
Quigley Eye Specialists
02.2023 - Current
Office Coordinator
Community Eye Center/Quigley Eye Specialists
01.2017 - Current
Front Office Specialist
Community Eye Center
07.2001 - Current
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