TAMARA HARRIS
Farmington,UT
Summary
Proven track record in enhancing patient and customer satisfaction, demonstrated during tenure at University of Utah Health. Skilled in patient confidentiality and problem-solving, achieving significant improvements in service delivery. Excelled in multitasking and organization, driving positive outcomes in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Patient Relations Specialist
University Of Utah Health
2021.08 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Implemented measures to minimize patient complaints, improving overall satisfaction scores.
- Educated patients on available resources, empowering them to make informed decisions about their care options.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Customer Advocate Specialist
University Of Utah Health
2020.12 - 2021.08
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted customers in navigating company website features and troubleshooting technical issues as needed.
- Implemented strategies to reduce hold times and improve overall call center performance metrics.
Corporate Travel Consultant
Safe Harbors Business Travel
2018.08 - 2020.03
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of Company rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
Event Independent Contractor
Summit Events
2016.11 - 2020.03
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Event Independent Contractor
RMC
2013.01 - 2020.03
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Corporate Travel
Intermountain Healthcare
2006.04 - 2018.07
- Organized corporate travel arrangements resulting in cost savings without compromising employee comfort or productivity during trips.
- Proactively identified areas for improvement in the corporate travel program, leading to a more efficient and sustainable structure.
- Implemented cost-saving strategies, resulting in significant savings on corporate travel expenses.
- Optimized cost savings on corporate travel by negotiating contracts with preferred vendors and monitoring usage patterns.
Corporate Travel Consultant
Christopherson Business Travel
2004.10 - 2006.04
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
Air Program Manager
Morris Meetings and Incentives
1999.12 - 2004.07
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Education
Murdock Travel School
Salt Lake City, UT 1986.01 - 1986.05
Bachelor of Science - Recreation Management/Administration
Brigham Young University
Provo, UT04.1983
Skills
- Patient confidentiality
- Professionalism and Ethics
- Healthcare industry understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Multitasking and Organization
- HIPAA Compliance
- Money Handling
- Patient check-in
- Patient Registration
- Payment Processing
- Information Collection
- Referral Coordination
- Punctual and Hardworking
- Multitasking
- Reliability
Timeline
Patient Relations Specialist
University Of Utah Health
2021.08 - Current
Customer Advocate Specialist
University Of Utah Health
2020.12 - 2021.08
Corporate Travel Consultant
Safe Harbors Business Travel
2018.08 - 2020.03
Event Independent Contractor
Summit Events
2016.11 - 2020.03
Event Independent Contractor
RMC
2013.01 - 2020.03
Corporate Travel
Intermountain Healthcare
2006.04 - 2018.07
Corporate Travel Consultant
Christopherson Business Travel
2004.10 - 2006.04
Air Program Manager
Morris Meetings and Incentives
1999.12 - 2004.07
Murdock Travel School
1986.01 - 1986.05
Bachelor of Science - Recreation Management/Administration
Brigham Young University
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