Tamara Harris
Hillsboro ,OH
Summary
Proven security professional with a solid background in surveillance and emergency response, honed at World Equestrian Center. Excelled in incident reporting and fostering superior customer relationships, significantly enhancing safety protocols. Skilled in CCTV monitoring and adept at conflict de-escalation, demonstrating a commitment to maintaining secure environments while ensuring guest satisfaction.
Overview
41
41
years of professional experience
Work History
Security Officer
World Equestrian Center
10.2024 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Picket
Walmart Distribution Center
04.2022 - 10.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed safety protocols and procedures to minimize workplace accidents.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
Order Filler
Frisch's Big Boy
11.2021 - 04.2022
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
Head Cashier
Piggly Wiggly Supermarket
09.2019 - 05.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Telecommunication Center Specialist
US Army
05.1984 - 03.1994
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles as Center Specialists.
- Developed and delivered engaging presentations to promote center services, resulting in increased program enrollment.
- Evaluated client feedback on a regular basis to identify areas of improvement within the center''s operations, leading to increased levels of satisfaction.
- Maintained up-to-date knowledge of industry trends and best practices, enabling the center to offer relevant and in-demand services.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.
- Coordinated events and activities to foster a sense of community among participants, enhancing their overall experience at the center.
- Verified and updated existing patient and insurance information.
- Improved center efficiency by streamlining processes and implementing effective organizational strategies.
Education
NHA Certification - CBT
Clermont Brown Adult Career Center
Clermont Ohio04.2023
Diploma -
Franklin Heights
Columbus Ohio 06.1984
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat assessment
- Electronic surveillance
- Document management
- Threat management
- Staff management
- Stationary surveillance
- Security equipment operation
- Crime prevention
- Metal detector operation
- Crisis management
- Emergency management
- Theft prevention training
- Dispatch
- Crime prevention methods
- Night and safe deposit procedures
- Weapons training
- Report generation
- Operations management
- Background checks
- Military experience
- Crisis intervention training
- Government security clearance
- Criminal investigations
- Invoice verification
- Criminal law
- Firearms expert
- Workplace violence prevention
- Emergency evacuation procedures
- Hazardous materials response
- Security systems
- Defensive tactics training
- Asset protection
- Entrance control
- Screening wands
- Access badge distribution
- Surveillance expertise
- First aid and CPR certified
- Investigative tools
- High level of integrity
- Criminal law knowledge
- Criminal records searches
- Premises patrol
- Building lockdown coordination
- Checkpoint management
- Shift work experience
- Identification verification
- Alarm monitoring
- Interior and exterior patrol
- Investigative skills
- Work ethic
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security protocols
- First aid certified
- Reporting skills
- ID verification
- Emergency awareness
- Patrol techniques
- Keen observer
- English fluency
- Security operations experience
- Perimeter security
Additional Information
Prior service army veteran. Served for 9 years military intelligence and telecommunications
Timeline
Security Officer
World Equestrian Center
10.2024 - 02.2025
Picket
Walmart Distribution Center
04.2022 - 10.2024
Order Filler
Frisch's Big Boy
11.2021 - 04.2022
Head Cashier
Piggly Wiggly Supermarket
09.2019 - 05.2020
Telecommunication Center Specialist
US Army
05.1984 - 03.1994
NHA Certification - CBT
Clermont Brown Adult Career Center
Diploma -
Franklin Heights
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