Tamara Harris
Huntsville,AL
Summary
Highly enthusiastic and diligent certified EKG technician with experience in a fast-paced and challenging hospital environment. Driven to provide accurate and exceptional patient care. Detail-oriented professional with strong communication, interpersonal, and time management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EKG Technician
Crestwood Medical Center
06.2024 - Current
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Maintained a clean working environment following infection prevention protocols reducing risks associated with cross-contamination.
- Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
Night Auditor
Curio Collection @ Hilton
08.2024 - 08.2025
- Handle the administrative tasks of the hotel during the night shift, ensuring smooth check-ins and check-outs, answering guest inquiries, and maintaining financial records.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Clinical Intake
HealthHelp
01.2021 - 05.2024
- Conducts administrative intake and scripted clinical intake of calls for clinical review.
- Provides quality customer service through interaction with providers, administrative staff and others.
- Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers.
- Collects and enters confidential information ensuring the highest level of confidentiality in all areas.
- Maintains high-quality documentation standards when collecting and performing data entry functions.
Senior Support Advisor
Concentrix
09.2017 - 12.2020
- Manage quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Provide information about products and effectively identify customer concerns.
- Maintain effective working relationships with customers, sales personnel, internal departments and maintain a positive and professional phone demeanor.
- WAH receives inbound calls from customers with various needs, appointment setting, payment processing, order entry, and general inquiries.
- Support Tier 1 level technicians, taking calls escalated to senior level and resolving issues that require special handling.
Education
Associate of Applied Science -
Houston Community College
Houston, TX05.2017
Skills
- Excellent Communication Skills
- Judgement and Decision Making
- Coordination and Teamwork
- Proficiency with EKG technology
- Certified in CPR/AED
- Certified EKG technician (CET)
Awards
Perfect Attendance November 2021 - May 2024
Certification
- CET - EKG Technician
Timeline
Night Auditor
Curio Collection @ Hilton
08.2024 - 08.2025
EKG Technician
Crestwood Medical Center
06.2024 - Current
Clinical Intake
HealthHelp
01.2021 - 05.2024
Senior Support Advisor
Concentrix
09.2017 - 12.2020
Associate of Applied Science -
Houston Community College
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