Summary
Overview
Work History
Education
Skills
Awards Activities
Volunteer Experience
Certification
Timeline
Hi, I’m

Tamara Harris

Night Auditor
Florence,AL

Summary

Highly enthusiastic and diligent certified EKG technician with experience in a fast-paced and challenging hospital environment. Driven to provide accurate and exceptional patient care. Detail-oriented professional with strong communication, interpersonal, and time management abilities. Talented Intake Specialist offering 3 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.

Overview

7
years of professional experience
1
Certification

Work History

HealthHelp

Clinical Intake
1 2021 - Current

Job overview

  • Conducts administrative intake and scripted clinical intake of calls for clinical review
  • Provides quality customer service through interaction with providers, administrative staff and others
  • Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers
  • Collects and enters confidential information ensuring the highest level of confidentiality in all areas
  • Maintains high-quality documentation standards when collecting and performing data entry functions.

Concentrix

Senior Support Advisor
09.2017 - 12.2020

Job overview

  • Manage quality communication, customer support and product representation for each client
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Provide information about products and effectively identify customer concerns
  • Maintain effective working relationships with customers, sales personnel, internal departments and maintain a positive and professional phone demeanor
  • WAH receiving inbound calls from customers with various needs, appointment setting, payment processing, order entry, and general inquires
  • Support Tier 1 level technicians, taking calls escalated to senior level and resolving issues that require special handling.

Education

Houston Community College
Houston, TX

Associate of Applied Science

University Overview

EKG

Skills

Excellent Communication Skills

Awards Activities

Perfect Attendance, November 2021, Present

Volunteer Experience

Houston Food Bank, Houston, 12/2019, Present, Volunteer, Sorting and packaging food, Preparing meals, Providing school supplies to teachers, Organizing food drives, Posting on social media and helping with special events

Certification

CCT - Certified Cardiographic Technician

Timeline

Senior Support Advisor

Concentrix
09.2017 - 12.2020

Clinical Intake

HealthHelp
1 2021 - Current

Houston Community College

Associate of Applied Science

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Tamara HarrisNight Auditor