Tamara Harvey
Summary
To utilize my experience in Customer Service, Sales, Bookkeeping, Property Management And Marketing with a company and role that compliments my abilities.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Leasing Specialist
The Woods of Britton
12.2009 - Current
- Leasing, As a Leasing Specialist it is my job to find a solution for each Prospect
- I have the top closing ratio in our Company, as well as one of the highest renewal ratio
- Yardi, Blue Moon Forms, Rent Cafe
- Reviewed and qualified prospective resident
- Move-ins and move-outs
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Maintained accurate records of all leasing activity, providing valuable data
- Marketing
- Resident Retention, it is very important to build valued relationships with Residents and Guests
- I am highly experienced and very enthusiastic in All aspects and steps of this job!
- Managed over 520 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Assistant Property Manager
Fairington Apartments
01.2004 - 07.2008
- Completed Section8 Housing qualifications
- Assisted office manager in move-ins and move-outs
- Reviewed and qualified prospective residents
- Calculated and collected rent payments
Manager
Maly’s Beauty and Barber Supply
08.1994 - 04.2000
- Started as a Customer Service Associate and was quickly promoted into Manager, where I was then trained in several different Managerial duties, Including payroll, cash office duties, working on a daily basis with Members of upper cooperate management, meeting serious deadlines And expectations for in store marketing and merchandising, opening And closing the store and delegating the appropriate duties, etc
- This was a very fast paced, busy environment that most times was very High pressure
- Also, trained and participated in weekly and monthly loss Prevention audit
- Very high level of patience and customer service Was a must
Skills
- Capable of using a computer including Microsoft Office & Microsoft Word
- Excellent customer service
- Energetic and enthusiastic team player
- Assertive, self-motivated, goal oriented, and very organized
- Utilize time management and multi-tasking skills
- Provide solutions that meet or exceed customer expectations and attention to detail
- Telephone and email etiquette
- Leasing reports
- Fair housing policies
- Goal oriented
- A positive attitude and commitment to providing outstanding customer support
Awards
Received the Heart Service Award at Regency Windsor for going above and beyond in Service, and having the most leases and renewals in the Company, Completed Several Courses of Grace Hill Multi-Family Housing Online Training, including Fair Housing I & II
Timeline
Leasing Specialist
The Woods of Britton
12.2009 - Current
Assistant Property Manager
Fairington Apartments
01.2004 - 07.2008
Manager
Maly’s Beauty and Barber Supply
08.1994 - 04.2000
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