Tamara Haynes
Margate,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a position with a humble, smart, hardworking team. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
L&D Facilitator
Wells Fargo
01.2006 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Drive high-quality learning experience
- Consult, facilitate coaching and support leadership development of frontline Branch and Operations Managers to improve their capacity and effectiveness
- Used critical thinking to break down problems, listen actively, ask questions to understand needs to provide consultation, coaching advise, and evaluate solutions that aid in making decisions.
- Adhere to Sales Practice Requirements and other delivery expectations
- Advocate for the learner experience by knowing the details of course programs, maintaining and developing necessary business acumen and partnering with Managers and LOBs as support as needed.
- Practice self development and self-assess effectiveness proactively throughout the year
- Proactively engage with L&D peers and partners, and actively collaborate with others including business partners to identify and drive process for improvement to deliver a learner centric participant experience.
- Develop partnerships and actively collaborate with other business and functional areas such as risk, legal, communication, coaching, and others as appropriate.
- Through Facilitation and coaching drive deeper adoption of key HR processes, skill development to develop participant knowledge and key competencies to support success in frontline managers and employees.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
Service Manager
Wells Fargo
05.2003 - 07.2005
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness on a monthly basis.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Complied with established internal controls and policies.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches through monthly Teller Meetings and Weekly Team Meetings.
- Assisted in recruiting, hiring and training of team members.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
Teller/Senior Lead Teller
Wells Fargo
01.2001 - 05.2003
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Based on being proactive and always willing to learn I was tasked with being ATM Teller, then soon after Vault Teller then soon after promoted to Lead Teller of the Branch.
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
Teller
Bank Of America
07.1997 - 12.2000
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Cashier
Sam's Club
07.1996 - 08.1997
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked shelves and made sure items were returned in the right place.
- Worked in the bakery for a short time
Telemarketer
Marcom Technology
05.1995 - 01.1997
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Cashier
Wendy's
02.1995 - 07.1996
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate Of Applied Arts - Business Administration
Broward College
Fort Lauderdale, FLFiance And International Business
Florida International University
Miami, FLSkills
- Workshop Coordination
- Curriculum Development
- Positive Reinforcement Strategies
- Virtual Classrooms
- Data Analysis
- Project Management
- Positive Learning Environment
Accomplishments
- Received the President's “Best of the Best Award” for exemplary performance and recognition for handling the largest Teller team in the District and turning the team around.
- As a Retail Teller Coach received "Unsung Hero Award" for supporting over 70 Branch Managers in answering questions and them showing them resources to assist in managing their teams.
- Received the "STAR Performer Award" for Learning and Development for teamwork, flexibility, and adapability.
Timeline
L&D Facilitator
Wells Fargo
01.2006 - Current
Service Manager
Wells Fargo
05.2003 - 07.2005
Teller/Senior Lead Teller
Wells Fargo
01.2001 - 05.2003
Teller
Bank Of America
07.1997 - 12.2000
Cashier
Sam's Club
07.1996 - 08.1997
Telemarketer
Marcom Technology
05.1995 - 01.1997
Cashier
Wendy's
02.1995 - 07.1996
Associate Of Applied Arts - Business Administration
Broward College
Fiance And International Business
Florida International University