Top-notch professional with extensive experience in job analysis and job evaluation. Skilled in management, sales and surveys benefits plans. Collaborative and committed to staying updated on best practices.
Hi, I’m
Tamara Henderson
Gibsonville,NC
Summary
Overview
14
years of professional experience
Work History
United Healthcare GroupGreensboro, NC
Benefit Advocate
05.2022 - Current
Job overview
- Assisted policy holders with explanation of various employee benefits programs.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into ACET.
- Assisted in training of new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Moved on with UGH's newest company Surest within 6 months.
NC Notary AssociatesTriad, NC
Certified Loan Signing Agent
12.2019 - Current
Job overview
- Specifically trained to handle and work with mortgage lenders, title and escrow companies signing and notarizing mortgage loan documents
- Traveled to borrower's homes or office to complete loan documents for real estate, refinancing, modifications, applications and more
- Performed all signing duties properly and ethically
- Maintained proper policies, procedures, files and regulations
- Provided protection of borrowers' private financial information
- Prepared loan packages and return signed documents back to lender in a timely manner
- Met lender requirements by conducting quality checks on loan documentation before submission
- Complied with all policies and privacy laws by properly disposing and shredding of non-processed paperwork with personal
- Increased customer satisfaction by explaining the signing process, collecting funds and following up after the appointment after delivery to lender
- Interviewed borrowers and took loan applications.
- Interacted with clients to prepare necessary documentation.
At&tArlington, NC
Sales Associate
05.2017 - 09.2017
Job overview
- Kept detailed records of daily activities through online customer database.
- Solved customer challenges by offering relevant products and services.
- Contributed to team objectives in fast-paced environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Serve as a customer advocate; interfaced with the clients' designated program administrators to provide product and service solutions and meet individual customer needs
- Assist customers with billing and expense management, post sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Vapers InkBurlington, NC
Business Owner
02.2014 - 01.2016
Job overview
- Company Owner
- Established, optimized and enforced business policies to maintain consistency across operations.
- Trained and developed team members to build capital.
- Managed company budget, collaborating with staff to eliminate redundancies.
- Cultivated forward-thinking, inclusive and performance-driven company culture to generate increase in sales.
- Discovered areas of improvement with weekly meetings.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
MT CommunicationsWhitsett, NC
Small Business Co-Owner
06.2009 - 05.2014
Job overview
- Administered performance management by providing effective feedback, coaching, training, professional development, and corrective action plans
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Participated in business events, conferences and trade shows with Time Warner Cable to promote products and network with business owners and prospective clients.
- Trained new employees on proper protocols and customer service standards.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Wake Technical Community College
Notary Public Course in Notary Public
12.2019
University Overview
Alamance Community CollegeGraham, NC
College from Culinary Arts
2015
University Overview
Thomas Health Care Institute, Jordan High SchoolRaleigh, NC
High school diploma from GeneralC.E
2009
University Overview
Skills
- Human Resources
- Documentation
- Legal Requirements
- Customer Inquiries
- Customer support
- Possess strong team leadership, coaching, and motivational skills
- Eligibility Determinations
- Health Plan Benefits
- Open Enrollment
- Health Saving Accounts
- Quality Control Standards
- Excellent Verbal Communication Skills
- Benefits explanation
Additional Information
Additional Information
- Willing to relocate to: Raleigh-Durham, , NC, Authorized to work in the US for any employer
Timeline
Benefit Advocate
United Healthcare Group
05.2022 - Current
Certified Loan Signing Agent
NC Notary Associates
12.2019 - Current
Sales Associate
At&t
05.2017 - 09.2017
Business Owner
Vapers Ink
02.2014 - 01.2016
Small Business Co-Owner
MT Communications
06.2009 - 05.2014
Wake Technical Community College
Notary Public Course in Notary Public
Alamance Community College
College from Culinary Arts
Thomas Health Care Institute, Jordan High School
High school diploma from GeneralC.E
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