Tamara Henderson
Katy
Summary
Dynamic Community Association Manager with a proven track record, excelling in board relations and community operations management. Demonstrated expertise in developing and enforcing policies to elevate property standards, alongside a knack for resolving resident complaints efficiently. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Community Manager position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Community Association Manager
Goodwin and Company
01.2024 - 10.2024
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Property Manager
High Sierra Management
10.2012 - 01.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Posted policies and rules in common areas for tenant review.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
Education
High School Diploma -
Langham Creek High School
Houston, TX05-1998
Skills
- Community operations management
- Board relations
- Community safety
- Emergency Preparedness
- Service contract negotiation
- Community Association Support
- Policy Enforcement
- Vendor Relationship Management
- Community rules and regulations
- Contractor supervision
- Community operations
- Resident complaint resolution
- Service contract development
- Budget Planning
- Property Maintenance
- Board of directors support
- Vendor relationship development
Timeline
Community Association Manager
Goodwin and Company
01.2024 - 10.2024
Assistant Property Manager
High Sierra Management
10.2012 - 01.2024
High School Diploma -
Langham Creek High School
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