Wynter Palmer
Canal Winchester,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Community Manager/Customer Support
Housecall Pro
05.2021 - 12.2022
- Managed and provided support to over 15,000 members in the Facebook group
- Content management, planning and execution in Facebook
- Monitoring/reporting on growth and engagement metrics within community
- Established creative solutions to grow community
- Provided customer service via chat
- Problem-Solved issues regarding payments, app functionality, how-to, etc
- Utilized internal resources for accuracy of answers provided
- Collected customer information and analyzed customer needs to recommend potential products or services
Tier 1 Technical Support Chat Representative
Kelly Connect - Apple
06.2020 - 05.2021
- Provided customer service via chat
- Demonstrated respect, friendliness and willingness to help wherever needed
- Increased customer satisfaction by resolving issues of iOS hardware and software, including app functionality
Customer Service Representative
Root Insurance
10.2019 - 04.2020
- Investigated and resolved customer inquiries and complaints quickly via phone and email
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Dental Receptionist
Hazelwood Family Dentistry
06.2016 - 02.2018
- Scheduled, rescheduled and cancelled appointments for dental patients
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Education
Diploma -
Reynoldsburg High School
Reynoldsburg, OH06.2008
Skills
- Microsoft Office including: Word, Excel, PowerPoint, Outlook, etc
- Experience with multi-line telephones
- Social media (Facebook, Instagram)
- Proficient use of CRM software such as Zendesk, Core, Intercom, and Salesforce
Timeline
Community Manager/Customer Support
Housecall Pro
05.2021 - 12.2022
Tier 1 Technical Support Chat Representative
Kelly Connect - Apple
06.2020 - 05.2021
Customer Service Representative
Root Insurance
10.2019 - 04.2020
Dental Receptionist
Hazelwood Family Dentistry
06.2016 - 02.2018
Diploma -
Reynoldsburg High School
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