Tamara Henritzy-Slagle
Northville,MI
Summary
Adept at driving operational excellence, I spearheaded a team at Rite-Aid Pharmacy, enhancing customer satisfaction through innovative training in service and product knowledge. My leadership, grounded in effective problem-solving and outstanding communication, significantly improved store performance. Expert in inventory management and customer relations, I excel in fast-paced retail environments, consistently delivering results beyond expectations.
Overview
17
17
years of professional experience
Work History
Store Manager
Rite-Aid Pharmacy
09.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associate of Science - Paralegal
Oakland University
Rochester, MI05.1992
Bachelor of Science - Computing
DeVry University
Los Angeles, CA06.1984
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Cash Management
- Shift Scheduling
- Operations Management
- Policies and Procedures
- Friendly and Positive
Timeline
Store Manager
Rite-Aid Pharmacy
09.2007 - Current
Associate of Science - Paralegal
Oakland University
Bachelor of Science - Computing
DeVry University
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