Tamara Hernandez

Facilitated medication refill approvals, prior authorization requests, and copay assistance for patients meeting income guidelines.

Ensured problems were solved during initial contact.

Demonstrated strong empathy through attentive listening.

• Assisted patients in navigating healthcare systems and understanding available resources.
• Supported patients in completing necessary documentation for insurance claims and medical records.
• Maintained accurate records of patient interactions and follow-up actions to streamline processes.
• Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
• Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
• Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
• Resolved problems with communication and billing to foster seamless services.
• Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Monitored ongoing care and proactively corrected problems.
• Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
• Provided emotional support to patients and families, fostering a positive atmosphere during challenging situations.
• Engaged with patients to provide critical information.
• Answered incoming calls, scheduled appointments and filed medical records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Responded to inquiries by directing calls to appropriate personnel.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Followed document protocols to safeguard confidentiality of patient records.
• Provided excellent customer service to patients and medical staff.
• Resolved customer complaints using established follow-up procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Assisted clients with Medicare inquiries, providing clear and accurate information.
• Resolved issues related to claims and coverage efficiently, ensuring customer satisfaction.
• Utilized CRM software to track interactions and manage client accounts effectively.
• Educated customers on enrollment processes and benefits available through Medicare plans.
• Maintained up-to-date knowledge of Medicare policies to ensure compliance and accuracy in responses.
• Handled high-volume calls while maintaining professionalism and empathy in customer interactions.
• Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
• Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
• Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
• Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
• Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
• Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
• Improved call center performance by consistently maintaining a high level of professionalism and productivity.
• Facilitated timely issue resolution, coordinating with diverse departments and healthcare providers as needed.
• Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
• Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
• Streamlined claim processing for quicker reimbursements, diligently reviewing submitted documentation.
• Trained new hires on company protocols, software usage, and effective communication techniques to ensure their success in the role.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Engaged customers to identify needs and recommend suitable products.
• Executed daily sales strategies to achieve store performance goals.
• Managed inventory levels, ensuring stock availability and organization.
• Assisted in visual merchandising to enhance customer shopping experience.
• Resolved customer inquiries and complaints, maintaining satisfaction standards.
• Analyzed sales trends to inform product promotions and displays effectively.
• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by establishing rapport with customers and identifying their needs.
• Increased sales by offering advice on purchases and promoting additional products.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
• Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
• Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
• Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Managed key accounts, resulting in increased repeat business and higher revenue growth.
• Demonstrated features, answered questions and offered solutions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Presented professional image consistent with company's brand values.
• Stayed current on company offerings and industry trends.
• Attended monthly sales meetings and quarterly sales trainings.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Maintained current knowledge of evolving changes in marketplace.

• Coordinated tenant communications and addressed inquiries to enhance resident satisfaction.
• Assisted in property maintenance scheduling and vendor management to ensure timely repairs.
• Streamlined lease administration processes, improving document accuracy and turnaround time.
• Conducted property inspections and identified maintenance needs to uphold community standards.
• Managed tenant move-in/move-out procedures, ensuring compliance with lease agreements.
• Supported budget preparation by tracking expenses and identifying cost-saving opportunities.
• Developed marketing strategies for vacant units, increasing occupancy rates through targeted outreach.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Followed up on delinquent tenants and coordinated collection procedures.
• Trained new staff on operational procedures, fostering a collaborative team environment.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Kept accurate records of all resident and tenant correspondence.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Showed apartments to potential tenants and answered questions regarding community.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Attended staff meetings and took extensive notes to share with property manager.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
• Processed security deposit refunds.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
• Escalated major issues to property manager for immediate remediation.
• Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
• Organized community events to foster positive relationships between tenants and build a sense of community within the property.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
• Posted policies and rules in common areas for tenant review.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Streamlined rent collection process for improved cash flow and reduced delinquencies.
• Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
• Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
• Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
• Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
• Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
• Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
• Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
• Assisted in preparation of financial reports, providing insights into property performance and revenue trends.