Tamara Hernandez Morejon
Orlando,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Tailor Store. Skilled in business administration and team collaboration, I excel in developing strategic plans and resolving conflicts, significantly improving operational efficiency and service delivery. My approach combines active listening and complex problem-solving to achieve and exceed goals. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative and Comercial Manager
Tailor Store
01.2022 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Seller in My Own Store
Self Employed Seller Miscellaneous Items
01.2010 - 12.2022
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
Manager of Accounts and Finance
Boutique Sastreria Obispo
01.2006 - 12.2010
- Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
- Processed payroll for employees and reported payroll taxes for organization.
- Developed annual and multi-year budgets to meet organizational needs.
- Processed vendor payments, invoices and account statements.
Floor Manager
Habaguanex SA
01.2003 - 12.2006
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Housekeeping and Laundry Attendant
Aparthotel Frank Pais
01.1996 - 12.2003
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
Education
High School Diploma -
High School Alexander Kollantay
Guira De Melena , Mayabeque07.1994
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Business Administration
- Negotiation
- Budget Control
- Computer Skills
- Positive Attitude
- Multitasking
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Active Listening
- Team Collaboration
Accomplishments
- Supervised team 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of sales strategic
Certification
- Microsoft Office Specialist (MOS) Certification
Languages
Spanish
Full Professional
Timeline
Administrative and Comercial Manager
Tailor Store
01.2022 - 07.2024
Seller in My Own Store
Self Employed Seller Miscellaneous Items
01.2010 - 12.2022
Manager of Accounts and Finance
Boutique Sastreria Obispo
01.2006 - 12.2010
Floor Manager
Habaguanex SA
01.2003 - 12.2006
Housekeeping and Laundry Attendant
Aparthotel Frank Pais
01.1996 - 12.2003
High School Diploma -
High School Alexander Kollantay
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