Tamara Herring
Munroe Falls,OH
Summary
Proactive Collection Representative with extensive experience managing high-volume accounts and prioritizing tasks to maximize productivity. Demonstrated success in improving customer satisfaction and achieving monthly collection targets through collaboration and strong organizational skills. Skilled in account review, insurance policies, and delivering exceptional customer service.
Overview
21
21
years of professional experience
Work History
Collection Representative
Summa Health System
06.2006 - 10.2024
- Managed a high volume of accounts, prioritizing tasks to maximize productivity and results.
- Collaborated with team members to achieve monthly collection targets, resulting in increased revenue recovery.
- Improved customer satisfaction by promptly addressing and resolving account issues.
- Leveraged strong organizational skills to manage a complex caseload of accounts, ensuring timely and accurate completion of all required tasks.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Responded to customer inquiries and provided detailed account information.
Workers' Compensation Claims Assistant
North Hill Orthopedics
01.2004 - 05.2006
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Collected injury information from customers to complete claims and legal files.
Education
High School Diploma -
Stow Munroe Falls High School
Stow, OHSkills
- Goal-Oriented
- Assertiveness
- Relationship Building
- Active listening abilities
- Account Review
- Insurance policies
- Investigation due diligence
- Customer Service
Affiliations
- Little People of America
Timeline
Collection Representative
Summa Health System
06.2006 - 10.2024
Workers' Compensation Claims Assistant
North Hill Orthopedics
01.2004 - 05.2006
High School Diploma -
Stow Munroe Falls High School
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