Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Tamara Hetsler

Carlyle,IL

Summary

Dynamic and dedicated professional with extensive experience in customer service and reservation management at Super8 Salem IL. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at handling payments and managing property management systems, ensuring seamless check-in and check-out processes. Committed to fostering a welcoming environment.

Work History

Hotel Front Desk Clerk

Super8 Salem Il
2011 - 2014
  • Facilitated seamless guest check-in and check-out procedures.
  • Provided information about hotel services and local attractions to enhance guest experience.
  • Managed reservations using property management systems to ensure accurate bookings.
  • Responded to guest inquiries and resolved issues promptly to maintain satisfaction levels.

Hotel Front Desk Clerk

Days Inn Hotel and Suites
2009 - 2011
  • Maintained cleanliness and organization of the front desk area for a welcoming environment.
  • Collaborated with housekeeping and maintenance teams to address guest needs effectively.
  • Processed payments and handled cash transactions with attention to accuracy and security.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.

Assistant Store Manager

Caseys General Stores Inc
2007 - 2008
  • Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
  • Trained new staff on operational procedures and customer service standards.
  • Monitored inventory levels, facilitating timely restocking to meet customer demand.
  • Implemented visual merchandising strategies to enhance product visibility and sales.
  • Resolved customer inquiries and complaints, fostering positive shopping experiences.
  • Collaborated with management on promotional campaigns to drive store traffic.

Assistant Manager

Family Dollar
2005 - 2007
  • Assisted in managing daily store operations to enhance customer satisfaction and efficiency.
  • Executed inventory management processes to ensure product availability and minimize stock discrepancies.
  • Trained and supported team members on best practices for merchandising and customer service.
  • Monitored sales performance and provided feedback to improve overall store profitability.
  • Ensured compliance with company policies and procedures, fostering a safe shopping environment for customers.
  • Implemented promotional displays to increase product visibility and drive sales during peak seasons.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Call Center Reservations for 3 Hotels

Microtel Inn&suites by Wyndham Roseville
2001 - 2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

None - General Studies

Kaskaskia College
Centralia, IL

Skills

  • Customer service
  • Payment handling
  • Welcoming guests
  • Multi-line phone systems
  • Greeting guests
  • Professional appearance
  • Guest reception
  • Reservation management
  • Reservation processing
  • Guest relations
  • Basic accounting
  • Reservations
  • Auditing
  • Property management systems
  • Room availability
  • Check-in & check-out coordination
  • Hotel recordkeeping
  • Check-ins and check-outs

Additional Information

I am 60 years old and worked as a certified nursing assistant for about 15 years and a Emergency Medical tech for 4 years. I was looking for a change and got into the Hotel industry and loved it. I have been living on Social security the past few years but need to supplement my income. I am looking to work from home.

Timeline

Hotel Front Desk Clerk

Super8 Salem Il
2011 - 2014

Hotel Front Desk Clerk

Days Inn Hotel and Suites
2009 - 2011

Assistant Store Manager

Caseys General Stores Inc
2007 - 2008

Assistant Manager

Family Dollar
2005 - 2007

Call Center Reservations for 3 Hotels

Microtel Inn&suites by Wyndham Roseville
2001 - 2004

None - General Studies

Kaskaskia College

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