Tamara Hill
Fullerton,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Philip Liberatore, CPA
Cerritos, CA
08.2015 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Led on- and off-site customer support teams across multiple time zones.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
Education
MBA - Organizational Leadership
Biola University
La Mirada, CA05-2008
Skills
- Product Knowledge
- Scheduling
- Report Generation
- Inbound and Outbound Calling
- Complaint resolution
- Appointment Scheduling
- Data Collection
- Call Management
- Paperwork Processing
- Data Entry
- Payment Processing
- Follow-up skills
- Client Relations
- Technical Support
- Multi-Task Management
- Coordination
- Microsoft Outlook
- Building rapport
- Typing proficiency
- Team Development
- Professional telephone demeanor
- Customer Relationship Management (CRM)
- Shipping and receiving understanding
- Courteous demeanor
- Schedule mastery
- Customer Relations
- Travel Planning
- Documentation
- In-store support
- Order Processing
- Retail sales customer service
- High-energy attitude
- Customer Education
- Customer Service
- Office equipment proficiency
- Store maintenance
- Stock management
- Clerical Support
- Document Control
- Typing 45 WPM
- Problem-solving abilities
- Delivery Scheduling
- Promotional support
- Account Management
- Quality Control
Affiliations
- Member of the Degree of Pocahontas- Faternal Organizaiton that works with Veterans & Cancer Families
- Volunteer at Camp Ronald McDonald for good times for past 35 years
Accomplishments
- May 2024- Freedom Foundation Award
- November of 1999- Business Citizen of year in Santa Fe Springs
Timeline
Customer Service Representative
Philip Liberatore, CPA
08.2015 - Current
MBA - Organizational Leadership
Biola University
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